Reviews of Paradiso Phu Quoc Resort

It's my fault, I know, because I'm not a functional illiterate and I read everything before booking. By following the link from T.A. you migrate to the Agoda site. In fact, the general description of the structure says nothing but, going to the detailed description of the room, an infinite series of services appears: restaurant, bar, pool bar, 24-hour front desk and much more. I am severely disabled and have limited motor skills and this resort, at least on paper, was the right one for me: without architectural barriers, spacious, quiet, with a beautiful garden, spacious rooms, swimming pool, bar, restaurant and room service. So I booked 12 nights with the intention of not moving from there, not even going to the beach because it's far away, sprawled out by the pool enjoying the excellent Vietnamese food. Furthermore, the front desk was open 24 hours a day with English speaking staff, giving me extra security for my health issues. It's a shame that things were different upon arrival: without a doubt the resort is very beautiful in its minimalism and the rooms are immense, but the reception is abandoned and, despite the opening hours being displayed from 7.00 to 22.00, there is never anyone here. The only "contact person" is the elderly caretaker who only speaks Vietnamese so strictly that not even Google translate understands it. It was the caretaker who assigned me the room but the air conditioning was broken and he couldn't do anything. I tried calling the number listed on Agoda all day but no one ever answered. Not bad, I'll eat something at the restaurant while waiting for the receptionist to change my room and, above all, change some currency because I didn't have any Dong and here, 5 km from the town, there are no exchange offices. Surprise! The restaurant isn't there! Not even the bar. The caretaker offered me a bottle of water, apologizing and continuing to look for someone on the phone. At dawn at 9.00 pm he finally found the receptionist (via telephone) who authorized the room change. I had been waiting since 1pm. I asked to have someone come here at least to change some money so I could eat: the receptionist arrived at 9.30pm, I listed all my problems in English to discover that here, no one speaks English, even if written on the description! So she called someone else on the phone who, in very broken English, told me that there are no services of any kind here. Meanwhile, at 9.58pm I managed to get €50 changed, I walked almost a kilometer (suffering like a dog) in search of food but everything here closes at 10pm. Moral: 26 hours without food with half a bottle of water. The next day I go back to the reception hoping to find someone but nothing to do. I write messages to the facility via Agoda (I had already written many the day before) but apparently no one reads them. Finally the caretaker finds the receptionist and has her come to the hotel, I go to her to kindly explain my reasons and she looks at me silently with a bewildered expression. Who knows