Movenpick Properties in Phu Quoc Island

Chloe and Thy were very helpful when welcoming us at the reception. Both of them gave useful tips in spending our time such as suggesting for us to take the paid 2-way transportation to Duong Dong Town (VND 40K per pax, per direction) to experience the night market and some seafood dinner. We made a quick trip to the King Kong Mart to get some Vietnamese gifts and souvenirs. As for the hotel, I love the comfortable bed and spacious toilet. It’s a beautiful chance not only to watch the sunset but also the moonset, from the balcony. There is good food variety for breakfast and we see some changes in the menu during our past 3 breakfasts. Do stop by for the Chocolate buffet if you have no plans at 3pm. Otherwise the gym (in the next building) has some fitness classes. Getting to the other building is easy either by foot or by complimentary buggy ride.

The hotel is good, with nice rooms, pool, beach area, but service which provide staff is obviously bad. They can knock to your door at any time with out any announcement. Expectably when you ask questions in chat, they didn’t reply, just come (at 8am and 11pm as well) First night our AC become crazy, and after first night staff didn’t find issue, so all next night my family and I didnt sleep well. Only after I ask GM to meet personally, they allow me to have meeting with Duty manager and they move us to other room. The funny was that as compensation for 2 night without well sleeping they provide free pool float voucher. When we came to redeem it, staff said that we only can take non-electric one. That is crazy and funny same time. Room service was fast and good for tasty, but tray can be outside room for a day even when other staff passing by and saw it. My conclusion that hotel is good, but staff need to improve service immediately, otherwise no one will come back again and choose other property