Hotels near Mui Ganh Dau Beach, Phu Quoc Island

My partner got hurts when he was playing the water sport on the beach of Melia hotel. The owner of the water sports did not inform in advance that there were wires underneath the hovercraft.As a result, the child fell and went to the emergency rescue, causing the companion's leg to bleed from multiple places. We went to the hospital urgently to stop the bleeding but because I was in a rush, I didn’t bring any cash. After the examination at the hospital, the hospital needs to pay a deposit in advance before providing treatment. Water sports owners refuse to admit their facilities pose serious safety risks. But the responsibility is obvious. Because of the language barrier, I had to return to our hotel to ask for help and coordination.Emergency time LE helped us solve this incident. Finally, thanks again to LE. Thank you for having such an outstanding and friendly staff at your hotel.

I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management

As Vinpearl Nha Trang resorts, this place offers a great view and great service. Just a little bit far from every other place, but there are some free Vinbus to get around. We booked the room with free Vinwonders and Vinpearl Safari packages. Everything just go really smoothly as the staff are so professional. A little accident for our boy while in the Safari park, the staff there immediately offer us with the private ride to medical clinic right away. The theme park was amazing, you can spend all day there. Safari is awesome, we has seen many many animals, some of them we were able to get really close. The park even has the night trip for who want to explore the wild adventures. At night we enjoy the walk along Venice River, then relax with the spa, and watching the every night lighting show at Grand world Phu Quick, the sleepless city. Last but not least, the beachfront is incredible beautiful, water clean, white sand, garbage free and endless view, we really love the beach there....

It was our first time travelling to PQC Island and we had total 4 families. 4 Adults and 4 kids and we booked 3 bedrooms villa which had 2 king size beds and 2 twins beds with private pool. The villa was very beautiful especially the unique interior design with private pool . It was pretty clean until we saw a big bugs dying on the floor. We were fine about it which it didnt bother us much. And we still loved it. We paid around HK4000 per night for 2 nights which had included 8 breakfast buffet style. The hotel provided free shuttle bus to pick us up from the airport. But one thing I couldnt understand was the water bottle provided in the villa. The hotel only gave us 6 free bottles everyday. If you request extra water, they had to charge you with unreasonable price. We had 8 ppl in the villa but they only gave u 6. I have stayed at other countries hotel with free water bottles refill but Wyndham needs to charge me for that which I really cant understand as water in Vietnam is so cheap. I was so shocked when I heard about it and I complained it to the front desk. At the end, they did give me 4 more bottles of water without charging me. One more thing I didnt like the most was the breakfast. Although they had many varieties, the quality of food was pretty bad and it didnt look good at all. It really turned down my appetite. The only food I can really eat was the hard boil eggs without eating the egg yolk and the black olives. For the prices I had paid, i think the hotel really needed to improve the food quality as it did look disgusting to me.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.

After being stuck at home for the past 3 years and watching replays of Getaway, we finally got out of Australia and arrived in Phu Quoc. Stepping out of the taxi we were warmly greeted by the concierge staff with the traditional 'Xin Chao' as they escorted us into the beautiful Movenpick Resort foyer. Immediately my wife and I felt relaxed. This was what we had missed during COVID, escaping our busy lives and enjoying such beautiful resorts. Check-in was seamless and we were in our room in no time. I had an issue with our room and spoke to Linh at reception who was so nice and professional, and quickly resolved the situation. And in a flash we were by gorgeous pool and enjoying tropical cocktails. We spent the next 3 days laying around the pool, in the sun loungers looking out into the ocean, taking naps in the hammocks between the palm trees and enjoying the ocean breeze as we watched the sunsets. The Spa was amazing and one of the best we've experienced. The pre-spa sauna, stream room and spa baths was sooo relaxing. Breakfast was a feast to the eyes with delicious authentic Vietnamese food and a great international selection. The afternoons were spent devouring all sorts of enticing desserts during Chocolate Hour (and all for free, what a bonus!) We loved spending our evenings at Aura Beach Club as Vu was so helpful and attentive. He even got the whole team to sing Happy Birthday to me which was such a pleasant surprise. When we returned to our room, Linh and the reception team had organised a birthday cake and some gifts from the Resort. So sweet! It's things like this that make our holidays even more memorable. We thoroughly enjoyed Movenpick Resort Phu Quoc and the wonderful staff that made it so special. We will be back! and will bring all our families and friends :)

I had an absolutely fantastic stay at this resort. Everything was top-notch, from the impeccable service to the beautiful accommodations. All the front desk staff and buggy staff were incredibly friendly and went above and beyond to make my stay enjoyable. The rooms were luxurious and well-maintained. I couldn't have asked for a better experience. Highly recommended!

The villa is new and not far from the white sand beach and Sunset Town. You can rent a motorcycle to get around. Amie, the housekeeper, is super nice. She helps rent motorcycles and helps us find taxis when we go to far away places. The price is cheaper than taxi-hailing apps hahaha. She even helps us buy raincoats when it rains. The villa is very suitable for friends or big families to travel. I will come again next time if I have the opportunity! !

It is indeed a wonderful hotel and experience. Will recommend this hotel to stay. As I’m able to compare best western premier and this as I tried both hotels at the same trip, will definitely rate this hotel better than best western premier. Best western premier is at the middle of nowhere and the beach is not as nice as premier residence. The breakfast menu at best western also bad as compared with premier residence.