Vinpearl Hotels & Resorts Properties in Phu Quoc Island

The decoration, room design, scene from bedroom of the hotel are fantastic! The breakfast buffet is very nice, too! We can make our own French bread with pate and also having delicious beef pho and steamed rice noodle with fish cake!  We can watch fireworks at the poolside which is so amazing and then after the firework, we can visit the night market nearby within walking distance to have foot massage, too! But one problem arised for Jan booking that Vinbus is no longer free of charge but my package bought should be inclusive of free Vinbus, I have informed the reception while check in but seems no refund for the bus fare finally for four of us!

It was a nice stay. Booked the hotel second time this year and it was great same as the first time. Room was clean, comfortable, and the pool was very nice to swim, the water temperature was convenient and there was two separate zone for adults and kids. Staffs were kind and very helpful They always asked if I need anything or was there anything to help. I would love to tell my appreciation to Lilly, hotel staff, she was kind and helped me not only in the hotel but also my whole travel, telling me good places in the island and finding me the private car. I strongly recommend the hotel and definitely will book again here.

I’m writing this detailed review so other families know exactly what to expect before booking. To be fair, most of the staff at Vinpearl Wonderworld Phu Quoc were genuinely lovely. The majority were warm, polite and tried their best. However, the issues we experienced throughout our stay were far more serious than what you would ever expect from a resort marketed as 5 star. Our problems started from the moment we arrived. The two receptionists who checked us in were unfriendly, unwelcoming and offered no basic hospitality. We were not allowed to check in 25 minutes early, which was fine, but when 2 pm came and we were given our key, the villa door didn’t work because the electronic lock battery had run out. Once we finally got inside, we discovered multiple issues: • Three of the TVs did not work • The kids’ safari room wasn’t set up • The kids’ room was boiling hot, which is extremely unsafe for a 2 and 4 year old • Star lights were missing • None of the lamps worked • The toilet seat was broken • Guest slippers were missing • The toy dogs provided in the kids’ safari room were stained, which is unacceptable for young children These problems alone would have resulted in an immediate room change or compensation at any true 5 star property. Here, nothing of that sort was offered. Next issue: the kitchen. The villa is advertised as having a kitchen, but it was completely empty. There were only three cups for a family of five, no microwave and no way to heat food. Guests are told they must pay a hire fee if they want to use utensils, cutlery or proper crockery. I have never encountered this policy anywhere in the world — you pay for a villa with a kitchen but must pay extra to actually use it. On our third day, we were locked out of our villa for half an hour with two toddlers being bitten by mosquitoes because the door battery “ran out” again. Completely unacceptable for a resort at this price point. That night, when we asked to have food (purchased from Vinpearl’s own restaurant) heated for our children, we were again told about the cutlery hire fee and were repeatedly questioned about the food even though it was in clearly labeled Vinpearl packaging. To finish the trip, the resort bus to the airport smelled strongly of vomit, which was unpleasant and unhygienic. While the manager and several staff members were polite and tried to help, these systemic issues — poor maintenance, lack of basic amenities, hygiene concerns and unreasonable policies — made our experience extremely disappointing. For families considering this resort: Be aware that the kitchen is empty, you will be charged to use utensils, and you may encounter multiple maintenance problems. These are not small oversights — they affected our stay every single day. Unfortunately, this resort did not deliver anywhere near a 5 star experience, and we would not book here again.