kana international Hotel

kana international Hotel Reviews

kana international Hotel

17/118 m.1 so aree, Mueang Phuket, Phuket Province, 83130, ThailandView Hotel Details
kana international Hotel
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kana international Hotel Guest Reviews

4.5/5
Great
430 Reviews
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(430)
Positive reviews(419)
Reviews with photos/video(205)
Delicious breakfast(42)
Loved the beach(38)
Close to beach(37)
Convenient for shopping(20)
Delicious seafood(14)
Perfect for kids(10)
Clean pool(10)
Offers pick-up/drop-offs(7)
Negative reviews(11)
Guest User
Pool Villa
Checked in Oct 2024
Travel with friends
41 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
Great hotel. Magnificent. We really come back to this hotel
Eamonn
Pool Villa
Checked in Mar 2024
Family
3 Reviews
4.7/5
Amazing
Posted on Mar 31, 2024
Very quiet location away from the hustle and bustle - no problem getting a taxi. Convenient to Raiwai and Kata beaches and Phuket town. We booked the villa , spacious with nice pool. Staff were friendly and eager to please. Breakfast was non- western , which was no problem, but may not suit everyone. It a pool a children play area, and lots of parking. Easy to find off the mai road.
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a better hotel experience. I hope everything goes well for you and you have a happy life. welcome next time.
Alex Seiw
Triple Room
Checked in Jun 2024
Family
3 Reviews
1.0/5
Posted on Jun 4, 2024
No so good for serving n room very poo door dock aircon very nosie breakfast very pool eat already go toilet no more next time . 😣😣
Response from Property: Thank you for taking the time to provide feedback on our services. Our hotel has received thousands of customers since its opening for many years. We have been committed to providing warm and thoughtful service to every guest, and have received recognition and praise from many customers.However, we deeply regret to learn that you did not have a satisfactory experience during your last stay. We attach great importance to the issues you mentioned regarding service, room facilities, sound insulation, and breakfast. We will also review and improve the issues you mentioned, striving to achieve 100% customer satisfactionWishing you a happy life!
Franky
Pool Villa
Checked in Aug 2024
Family
5 Reviews
2.7/5
Posted on Aug 6, 2024
Poor facilities, AC was noisy, breakfast quantity limited and poor quality
Response from Property: Dear Guest,We are deeply saddened to learn that your stay with us fell short of your expectations, particularly regarding the facilities, air conditioning noise, and the quality and variety of breakfast options. We sincerely apologize for any inconvenience or discomfort you experienced during your visit.Regarding the facilities, we take your feedback very seriously and have already initiated a thorough review and maintenance plan to ensure that all amenities are in top condition. We strive to provide a comfortable and enjoyable environment for all our guests, and we will work diligently to address any shortcomings.The issue of excessive noise from the air conditioning units is unacceptable, and we apologize for the disruption it caused to your rest. Our maintenance team has been instructed to inspect and adjust the systems to minimize noise levels, ensuring a peaceful and restful atmosphere for our guests.We understand that breakfast is an essential part of any hotel stay, and we regret that our offerings did not meet your standards. We have taken note of your concerns and are working to enhance our breakfast menu, both in terms of variety and quality. We aim to provide a diverse selection of high-quality dishes that cater to various tastes and dietary requirements.Your satisfaction is paramount to us, and we appreciate your candid feedback as it helps us identify areas for improvement. Please know that we are committed to making the necessary changes to ensure that future guests have a positive and memorable experience.We would like to extend a heartfelt invitation for you to consider staying with us again in the future, when we hope to demonstrate our commitment to excellence and make amends for this time. If you have any further questions or concerns, please do not hesitate to contact us directly.Once again, we sincerely apologize for any shortcomings during your stay and thank you for bringing these issues to our attention.
Guest User
Family Sea View
Checked in Jan 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 7, 2024
Near to Rawai Seafood Market .would recommend to stay in this Hotel 1 -2 day if u happen to visit phuket as near to Big Buddha,wat chalong ,Yanui Beach and Chalong peer if u plan to have 1 day racha island and coral island day trip yacht.Quiet place to rest and relax .
Response from Property: Dear customers, thank you for your strong support of this hotel, your encouragement is our efforts to do a good job in the customer experience of the biggest driving force. I hope everything goes well with you and your life is happy. Looking forward to your visit again!
Guest User
Standard Twin Room
Checked in Apr 2024
Solo travelers
2 Reviews
4.2/5
Very Good
Posted on Apr 29, 2024
Nice trip
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a better hotel experience. I hope everything goes well for you and you have a happy life. welcome next time
sonic74
Triple Room
Checked in Sep 2024
Family
18 Reviews
3.2/5
Posted on Sep 28, 2024
It was a shame that the elevator was broken during my trip. It was nice that Deokjun upgraded my room and I was able to stay in a villa.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and you have a happy life. Looking forward to your visit again
Miyayumiladeaiqingzhilv
Standard Twin Room
Checked in Sep 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Sep 6, 2024
The room is clean and tidy. The boss is from Beijing and is a very nice guy. I said I wanted to take my mother to downtown Phuket, and the boss said he was just going there and would give us a ride. I was afraid of delaying the boss, so I didn't feel embarrassed to cause trouble to others! In short, if you want to experience the real Thai home life, this hotel is perfect! By the way, there is a market right across the alley from the hotel, which is full of local snacks, and the fruits are the cheapest: dragon fruit and rambutan are 30 per kilogram, mangosteen is 60 per kilogram, and durian is about 120 per kilogram. I'm talking about Thai baht!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. Looking forward to seeing you again
Guest User
Standard Twin Room
Checked in Sep 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
The room is very good. The Chinese owner is very friendly. The hotel has Chinese breakfast and communication is barrier-free. The service staff is very friendly. The hotel has a swimming pool. It is amazing. It is very close to the beach. I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.
Guest User
Family Sea View
Checked in Aug 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
The hotel is very clean. The service is very good. I stayed there for four consecutive nights. I will come again. I went to the beach at low tide and watched others get a lot of rewards.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.
Kzee1990
Deluxe Sea Double Room
Checked in Aug 2024
Couples
57 Reviews
1.7/5
Posted on Aug 31, 2024
Second-hand hotel with old facilities. It is an old hotel that is at least more than ten years old. There is not much shopping nearby. Most of the good reviews are based on reviews. Breakfast is from 7.30 to 9 o'clock. I didn't eat it. This is the first bad review...
Original TextTranslated by Google
Response from Property: Hello. First of all, we would like to express our deepest apologies for the dissatisfaction and disappointment you experienced during your stay. Your feedback directly points to the current challenges our hotel is facing and areas where we urgently need to improve. The construction of our hotel was already before the epidemic, but we continue to maintain and upgrade the facilities every year. We admit that some details may not have met your expectations, and we are deeply sorry for this, and will continue to increase investment and speed up the pace of transformation, hoping to present you with a new look as soon as possible. Regarding the authenticity of positive reviews, we always adhere to the principle of honest management and respect the true feelings and evaluation of every guest. We know that good reputation is the cornerstone of a hotel's survival and development, so we will never use any improper means to gain good reviews. Of course, we also understand that everyone has different evaluation standards and preferences, so differences will inevitably occur in evaluations. We humbly accept your negative review and regard it as motivation to move forward. Regarding the breakfast time, we do set the breakfast time between 7:30 and 10:00. This is based on the comprehensive consideration of the dining habits of most guests and the hotel's operational efficiency. We are sorry that you were unable to come for breakfast, but please know that we are always committed to providing a variety of nutritionally balanced breakfast options to meet the needs of different guests. Finally, we would like to express our sincere thanks again for your feedback. Each of your suggestions is our precious wealth and will directly guide our future improvement direction. We promise to continue to work hard to improve service quality and facilities in order to provide you and all guests with a better accommodation experience. At the same time, we sincerely invite you to visit our hotel again in the future, giving us the opportunity to prove our changes and progress with practical actions. I wish you a happy life and all the best!
Guest User
Triple Room
Checked in Aug 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Aug 28, 2024
It is very close to Karon Beach. More importantly, the boss is Chinese. He is really nice and caring. We originally booked the hotel for only one day, but by chance, we met the boss when asking for directions. He picked us up for free. After chatting, we found that he has three hotels in Phuket. He helped us consider the location, told us where to eat, helped us book shows, and gave us a lot of discounts. He reminded us to be safe. Although the weather in Phuket was not good these two days, the boss was very good and worth recommending.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.
Yangfurenazi
Deluxe Sea Double Room
Checked in Aug 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
I booked this hotel with my friend. When we arrived at night, the front desk communicated with us very gently. They spoke Chinese very well and had no barriers to communication. The room was very large. When I woke up the next morning, I could see the sea. I felt happy and the breakfast was delicious! I praised it so much. The boss is from Henan, China. He is very enthusiastic. Henan people are really 🀄️ Environment: There are no mosquitoes, only the cute little geckos, which are beneficial insects. The worries before coming were unnecessary. Hygiene: The cleaning ladies are very polite and the room is cleaned thoroughly. I like it. Service: I felt the warmth. Unfortunately, I didn’t have much time to experience it due to the tight schedule recently. I will stay in this hotel next time I come to Phuket!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.
Guest User
Deluxe Sea Twin Room
Checked in Aug 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 28, 2024
I like this hotel very much. It feels as convenient as home. There are many hangers. The sea view room also has a balcony, which is super convenient. The children go to the swimming pool every day. The price-performance ratio is really good. And this is close to Rawai Seafood Market. It costs 200 baht to take a taxi. I bargained for a meal of 1,700 baht, and the processing fee was 350 baht. The flight was late at night. Because I went out to sea during the day, I took a shower and left for the airport. They only charged me half a day's money for a one-day delay. It was really good. There is a small supermarket next to it. Durian is super cost-effective, and the core is very small. It's so cool to buy one every day and go back to the hotel! It is really suitable for free travel to live here. The hotel will pick you up for a day trip, without any pressure!
Original TextTranslated by Google
6/9
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.
Guest User
Deluxe Sea Double Room
Checked in Aug 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Aug 17, 2024
I consulted in advance before going. The boss is also Chinese. Seeing that we booked a sea view room, he specially arranged it to the top floor. The air and room environment are very good. It takes some time to walk from the hotel to Rawai Seafood Market. The motorcycle we rented at the hotel is so convenient! The boss is very nice. He specially invited us to have a few drinks after returning from Bangkok. If Chinese friends come, I recommend staying in this hotel. The front desk has five barriers to communication when going out to play👍👍👍
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your strong support to our hotel. Your encouragement is the biggest motivation for us to strive to provide customers with a good hotel experience. I hope everything goes well for you and your life is happy. We look forward to seeing you again.