Sugar Marina Hotel - Fashion - Kata Beach

Reviews of Sugar Marina Hotel - Fashion - Kata Beach

Sugar Marina Hotel - Fashion - Kata Beach

Kata Rd, Mueang Phuket, Phuket Province, 83100, ThailandSee Hotel Details
Sugar Marina Hotel - Fashion - Kata Beach
Sugar Marina Hotel - Fashion - Kata BeachSugar Marina Hotel - Fashion - Kata BeachSugar Marina Hotel - Fashion - Kata Beach
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1 night

Guest Reviews

7.8/10
Good
102 Reviews
Verified reviews
Location8.5
Amenities7.7
Service7.8
Cleanliness7.4
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All reviews(102)
Positive reviews(90)
Reviews with photos/video(40)
Awesome rooms(23)
Awesome stay(21)
Close to beach(20)
Convenient location(16)
Delicious breakfast(11)
Loved the beach(6)
Large rooms(5)
Too noisy(5)
Negative reviews(12)
Candy LPC
Deluxe Room
Stay Date Jan 2025
Couples
3 Reviews
9.5/10
Amazing
Posted on Feb 8, 2025
The location is very good, just in walking distance to the beach. The staff can speak English fluently, easy communicate.
Response from Property: Dear Candy,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the location, the communication with our staff, and your stay with us. We look forward to welcoming you back.Best regards,Sugar Marina Team
FAUZAN IBNU JAM JAM
Two Bedroom Family Room
Stay Date Nov 2024
Travel with friends
22 Reviews
8.0/10
Very Good
Posted on Dec 8, 2024
Very near to Kata Beach. Big room. Recommended breakfast for Muslim. One of the staff named Phisut helps us to enjoy breakfast.
Response from Property: Dear Fauzan,Thank you for sharing your feedback. We are glad to hear that you enjoyed our prime location near Kata Beach and found the room spacious.We also appreciate your suggestion regarding the breakfast and are happy to know that Phisut was able to assist you in enjoying it. Your comments on amenities are valuable to us, and we will work on improving them for a better experience.We hope to welcome you back for another enjoyable stay.Warm regards,Sugar Marina Team
Guest User
Deluxe Room
Stay Date Jun 2024
Solo travelers
7 Reviews
7.5/10
Posted on Aug 25, 2024
Brilliant location in Kata. Hotel itself was decent, clean enough but not as high end as expected. King bed was 2 singles pushed together, shower wasn’t particularly powerful.
Response from Property: Dear Guest Thank you for your review. We're glad you enjoyed our location in Kata. We appreciate your feedback on the room and shower and will take it into consideration for improvements. We hope to welcome you back soonSugar Marina Team
Guest User
Deluxe Room
Stay Date Jun 2024
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Jul 22, 2024
A nice hotel with good location close to Kata beach. Restaurant is really nice.
Response from Property: Dear Guest?Thank you for your kind review! We're delighted you enjoyed our hotel's nice location near Kata beach and found our restaurant to be really nice. We look forward to welcoming you back soonSugar Marina Team
Lily Maggs
Deluxe Room
Stay Date Nov 2024
Couples
2 Reviews
7.5/10
Posted on Dec 18, 2024
Close to the beach but the hotel is a little run down. Needs a renovation. We only stayed here for two nights which was long enough before moving on.
Response from Property: Dear Lily Maggs,Thank you for your review. We're glad you enjoyed our proximity to the beach but are sorry to hear that the condition of the hotel did not meet your expectations. We value your feedback and will consider it as we plan future renovations.We hope to have the chance to welcome you again for an improved stay.Happy New Year!Sugar Marina Team
Guest User
Deluxe Room with Pool Access
Stay Date Mar 2024
Family
2 Reviews
9.5/10
Amazing
Posted on Apr 24, 2024
I had a great experience staying here. I loved everything although breakfast was just okay, the location was perfect with this reasonable price and high season. I want to point out the cleanliness of my room, it’s okay actually. Yet only the first day of my stay, the floor was covered of sand. So I hope this’ll be learning point for the hotel.
Response from Property: Dear Guest,Thank you for your review! We're glad you had a great experience and appreciated the location and reasonable price during high season. We apologize for the sand on the floor and will ensure better cleanliness in the future. We hope to welcome you back soon.Sugar Marina Team
Action Ash
Deluxe Room
Stay Date Feb 2024
Couples
1 Reviews
9.0/10
Great
Posted on Apr 12, 2024
Thoroughly enjoyed our staycation at Suga Marina Kata. The beach access, hotel pool, and local area were all fantastic and convenient. The room was clean, beautifully furnished, and I loved the bathtub.
6/9
Response from Property: Dear Action Ash,Thank you for your review! We're thrilled you enjoyed your staycation at Suga Marina Kata, especially the beach access, pool, and local area. It's great to hear you appreciated the clean, beautifully furnished room and the bathtub. We look forward to welcoming you back.Sugar Marina Team
farah fleury
Deluxe Room with Pool View
Stay Date Aug 2024
Travel with friends
24 Reviews
7.0/10
Posted on Sep 21, 2024
A very simple hotel with basic needs. 2 min walk to the beach, eateries & shopping. 3rd time here.
Response from Property: Dear farah fleuryThank you for your loyalty and for sharing your experience We're glad you appreciate our convenient location and basic amenities. We look forward to welcoming you back for your fourth staySugar Marina Team
Mr.YOUSSEF
Chic Deluxe Room
Stay Date Jul 2024
Couples
12 Reviews
6.5/10
Posted on Aug 9, 2024
Place is really amazing. Staff are so lovely and helpful. The breakfast was nice. Only small problem with noise, the air conditioning was very noisy during the night.
Response from Property: Dear Mr.YOUSSEFThank you for your kind words! We’re thrilled you enjoyed the place, our staff, and the breakfast. I apologize for the noise from the air conditioning and will address this with our maintenance team. We hope to welcome you back soon.Sugar Marina Team
Realtatt
Deluxe Room
Stay Date Apr 2024
Family
2 Reviews
10.0/10
Outstanding
Posted on May 26, 2024
Good, and near beach 🥰
Response from Property: Dear Realtatt,Thank you for your positive review! We're glad you enjoyed your stay with us and found our location convenient. We hope to welcome you back again soon!Sugar Marina Team
DanCan99
Deluxe Room
Stay Date Jun 2024
Couples
31 Reviews
7.0/10
Posted on Jul 26, 2024
The hotel is a great in a great location. The staff is a bit lost as my room didn’t have any power at night so no lights or ac they ended up taking us to another hotel near which they also own. Not much of an apology but the stay was nice and the room was nice
Response from Property: Dear DanielThank you for your feedback. We’re glad you enjoyed the location and room. We apologize for the inconvenience with the power issue and appreciate your understanding. We’ll work on improving our response to such situations. We hope to better serve you in the future.Sugar Marina Team
Guest User
Deluxe Room
Stay Date Apr 2024
Couples
23 Reviews
7.5/10
Posted on May 9, 2024
Location tis the best for walking to the beach. Good vibe. But the swimming pool is old and dirty. The room that I had stayed is quite clean.
Response from Property: Dear Guest,Thank you for your feedback. We'll ensure the swimming pool is cleaned regularly to maintain its quality. We're glad you found the room clean and enjoyed the location close to the beach.Sugar Marina Team
Guest User
Deluxe Room with Pool View
Stay Date Jan 2024
Couples
3 Reviews
6.0/10
Posted on Feb 14, 2024
We stayed in the room that can connect to next room. We could hear everything next door talked and they stayed up until 5.30 a.m!
Response from Property: Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience caused by the noise from the adjoining room. We'll work on improving soundproofing to ensure a more peaceful stay for our guests in the future.Sugar Marina Team
Guffey
Deluxe Room with Pool View
Stay Date Jun 2023
Couples
14 Reviews
9.0/10
Great
Posted on Jul 21, 2023
Best location for easy access to the beach and food market. Rooms are clean and comfortable. We got a kick out of the bathroom decor, but would definitely stay again. It would be worth paying a bit extra for the pool access rooms.
Response from Property: Dear Guffey,Thank you for your kind words! We're delighted you enjoyed the convenient location, cleanliness, and comfort of our rooms. We're also glad you appreciated the unique bathroom decor. It's wonderful to know you had a positive experience. We look forward to welcoming you back, and if you're considering it, our pool access rooms could indeed be a great choice for added comfort and relaxation.Sugar Marina Team
Henry
Deluxe Room with Pool Access
Stay Date Dec 2023
Solo travelers
1 Reviews
4.0/10
Posted on Jan 6, 2024
I usually don’t write reviews, but the front desk lady was very rude. When I checked in she told me to take a seat and wait for my room, but got annoyed when I asked how long that might be. When I got to my room, I noticed things were a little worn down. The room only had a sliding glass door facing the pool on the first floor (not very safe), it was also very noisy outside, so sleep would be difficult. I took a beach towel and left the room, 2 hours later I had an emergency and needed to leave. The front desk lady refused to give me even a partial refund, when the room was untouched! I wasn’t asking for a full refund, just a refund for the next day! She kept saying that it’s up to trip.com, and I told her that wasn’t the case, trip would be contacting her. She rolled her eyes and said no!
Response from Property: Dear Henry,We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues you've mentioned, especially regarding the front desk service and room conditions. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sugar Marina Team