This was our seventh hotel on our current trip to Thailand, and over the past few years, we've stayed in many hotels, including 3-star ones. However, this is the first time we've encountered a situation quite like this.
The only positive I can mention is the convenient location – the hotel is practically in the very center of Patong. We were also checked in early, around 12 PM, which was appreciated.
When booking, I requested a room on a high floor. However, we were given a room on the fourth floor with a not-so-pleasant view, despite the hotel being far from full during the low season. The room itself was quite ordinary and unremarkable. As for toiletries, there was only shampoo and hand soap – no conditioner, body lotion, or other small amenities you'd expect in a 4-star hotel.
The most unpleasant situation involved the hot water. On the evening of check-in, I discovered there simply wasn't any. I called reception, but the staff member was very rude, agitated, made no attempt to understand the situation, and eventually just hung up. Later, two workers came, confirmed there was no hot water, and left, promising to return. However, no one came back, and then I was informed by phone that the issue could only be resolved the following morning.
In the morning, there was still no hot water. We went to the islands and returned late in the evening – over 24 hours after my initial call, the water still hadn't appeared. It was only after I personally went down to reception and demanded either an immediate fix or a different room that the problem was resolved.
Wi-Fi was very poor: there was a connection, but pages barely loaded. Breakfast was also the weakest of all seven hotels we stayed at during this trip. We even skipped one breakfast because we realized we weren't missing anything.
Unfortunately, this hotel absolutely did not meet my expectations for a 4-star establishment. Its only advantage is its location. On my next visit to Patong, I will choose a different accommodation.
Original TextTranslation provided by AI
