This is my third time staying at this hotel! My main priorities were a small, cozy place with a green territory and large pools. And that's where the positive aspects of the hotel end! The fact that it's located on a hill didn't bother me, as the view was magnificent!
The downsides: just like the first time, the reception staff act like gods. They greet you with a sweet smile, but in reality, they're unapproachable. First, they claim it's a five-star hotel, which is highly questionable. Let me start with something minor: immediately upon check-in, I asked for an iron and ironing board because I had many dresses that needed pressing. I waited for about three hours and called reception three times, explaining what I needed and asking how long it would take. After the third call, they finally brought it. Alright, moving on to the TV. YouTube doesn't work right away; you have to ask someone to come and set it up. Again, I had to call reception and beg them to fix it. My first day ended there. The interesting part started when, at 10 PM, they called my room and asked for the iron back! I told them it would be returned in the morning. That's when things really began. I approached them and politely explained that I have many outfits and need the iron and board in my room because I'm not going to call and beg for it every time. I came here to relax, not to deal with their service issues. Then the staff member told me they don't have enough irons! Seriously? A five-star hotel can't afford to provide irons for its rooms? I told him that I don't care about their excuses; I want to not be disturbed, and I want the iron to stay, as I'm not going to chase after it. And just like that, all the staff member's friendliness disappeared. For the record, I've been traveling for a month and stayed in much simpler hotels, but this is the first time I've encountered such an attitude. They always leave the iron and ironing board in the room, and no one takes it away or says a word! In the end, they reluctantly left me the iron, but get this, they took the ironing board, again reminding me it's a 5-star hotel (highly doubtful), and instead brought a sheet and told me to iron on the table. Okay, guys, seriously!
Next, YouTube kept glitching. I had to call reception a hundred times until I figured out I needed to record how they set it up. Okay, I recorded it, so I solved that problem too! Next up, cleaning. As soon as I checked in, there were tons of hair everywhere! On the second day, cleaning happened at 5 PM, and for all the subsequent days, it happened in the evening! The quality of cleaning? They just folded my dirty towels! Seriously!!! There was no mention of replacing them! I had to find their storage closet and change the towels myself every time! The same goes for the bed linen; I had to ask for it, and they finally changed it on the fourth day!!! I think this is unacceptable! The staff, seeing me, didn't even greet me. I wonder where their friendliness went! I booked this hotel for 5 days, then extended for another 7 as my vacation was ending, and I didn't have the energy to move. I'll describe the remaining 7 days later! But in this case, the staff's attitude is atrocious!
Original TextTranslation provided by AI
