Centara Villas Phuket

Centara Villas Phuket Reviews

Centara Villas Phuket

701 Patak Rd, Tambon Karon, Amphur Muang, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
Centara Villas Phuket
Centara Villas PhuketCentara Villas PhuketCentara Villas Phuket
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Centara Villas Phuket Guest Reviews

4.2/5
Very Good
156 Reviews
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(156)
Positive reviews(136)
Reviews with photos/video(100)
Nice sea view(37)
Classy environment(21)
Delicious breakfast(19)
Close to beach(16)
Offers pick-up/drop-offs(15)
Great swimming pool(12)
Too many mosquitoes(12)
Friendly front desk staff(9)
Negative reviews(20)
Lee Lee2
Deluxe Private Pool Villa
Checked in Sep 2024
Travel with friends
13 Reviews
3.2/5
Posted on Sep 17, 2024
I booked a pool villa and another sea view villa for my friends. As a seasoned traveller, this hotel is really a hit or miss. If you're lucky, you get a room with perfect views of the sea in front. But as for my friends and I, I'd say we got a partial view (considering it was rather blocked by trees for my friends). Private Pool Villa: Though the private pool villa was supposed to be (as stated) private, the room given had a balcony and pool in which everyone at the spa reception was looking at us when we were swimming. There's even a room beside us in which their balcony gave them an unblocked view of us in the pool 🤡. Do note that as the property is rather huge on a hilly terrain, it is tough for them to clean your rooms, and as such, the pool is rather dirty. There were people who came to pick the leaves above, but the small particles of dust and what not underneath were seen circling around when we tried to swim. Breakfast Spread: Breakfast is decent. There was nothing much here because there was nothing noteworthy except the croissants and bacon, which was really crispy and dripping in oil. Reception Service: On our check-in date, the male service staff who attended to us was a sweetheart. He accommodated our requests for earlier check-in and was all smiles. On a side note, huge big fat no to the lady who helped my friend checkout of him room. Literally, IT WAS RAINING for days, and they needed the umbrella to travel to the hotel restaurant for breakfast. Their staff kept the umbrella and never returned it when we asked for it (probably because they were busy with their breakfast service). But upon checkout, when we told the lady about the umbrella, she gave an attitude within this statement "So did you find umbrella? Yes or No?" It was like she wasn't listening to what we even said ... Only after we tried to leave a review to leave an HONEST opinion did she tell us it was fine. Horrid experience with her. All in all, I'll recommend booking a normal Seaview room or the spa room! Spa room would be amazing if you get rooms with unblocked views. Enjoy your stay, and stay safe if you're reading this! 🥰
Response from Property: Dear Lee Lee2, Greetings from Centara Villas Phuket! Thank you for taking the time to share your experience with us. We do apologize for the inconvenience caused while you are staying with us and we will take your comments and improve our service. Best regards, Centara Villas Phuket
weez_11
Deluxe Ocean View Twin Villa
Checked in Jul 2024
Travel with friends
2 Reviews
3.5/5
Posted on Aug 9, 2024
The villas are old but kept clean and I am very happy with the place itself. There are two pools which were a bit buggy but otherwise clean (they are under trees so a few bugs is understandable). We also had 3 tiny geckos in our room so if you are scared of lizards be wary. The breakfast was really great with a lot of choice and was refilled quickly when requested. The initial service was great, especially coupled with the fantastic views we were very excited. The desk staff, especially the man who seemed to be a manager, were lovely and polite. However there seemed to be a disconnect between them and all other staff teams. We were very surprised on our second day when we came home at 2pm to find that housekeeping hadn’t been at all. We had requested extra water the day before so were looking forward to that being replenished (since it was so hot and we were obviously dehydrated), our beds being made and new towels being provided. We had none of that. We had to call and request housekeeping come, then of course didn’t want to be around when they were in the room so found a reason to go back out. We also had to specially request more of the “complimentary” water. After that fiasco we were of course then astounded the next day when housekeeping hadn’t come AGAIN by 2pm. When we called this time the desk staff seemed confused when we brought up the day before so obviously aren’t communicating well. This time they also took one of our towels? On a day I was very sick, it felt like pulling teeth to be able to buy bread and butter in the restaurant, despite having seen it at the breakfast. Our final annoyance was when checking out. Check-out is at 12, so at 12 we called for the shuttle to take us and our luggage to the front desk (it is a trek even without luggage). We waited for about 20 minutes and had to call a second time even though the shuttle journey takes about 5 minutes and supposedly runs constantly. We were lucky not to have a flight coming up but couldn’t help but imagine if we had. Overall we had a good time, but feel that for the price and how long the hotel has been running, the service was sloppy and should have been much better than it was.
Response from Property: Dear valued guest, Greetings from Centara Villas Phuket! Thank you for taking the time to share your experience with us. We do apologize for the inconvenience caused while you are staying with us and we will take your comments and improve our service. Best regards, Centara Villas Phuket
EddyTft
Deluxe King Villa Garden View
Checked in Nov 2024
Travel with friends
1 Reviews
1.7/5
Posted on Nov 26, 2024
Team is smiling and trying to do their best but obviously no sufficient training to staff. Food is below average, overall facilities are old, painful and long check in/out process. Five star price for a three star property. Great views
Response from Property: Dear EddyTft, Greetings from Centara Villas Phuket! Thank you for taking the time to share your experience with us. We do apologize for the inconvenience caused while you are staying with us and we will take your comments and improve our service. Best regards, Centara Villas Phuket
Zhe
Deluxe Private Pool Villa
Checked in Apr 2024
Couples
2 Reviews
4.5/5
Great
Posted on Apr 28, 2024
We stayed at Centara villas for 2 nights. Overall it was a lovely villa with grand ocean view which we really enjoyed the serene vibes. Location is slightly away from the busy area which is situated on the hill. You may need to take grab/bolt for going out to the main Karon beach side and dining area. Service is prompt as hotel provides shuttle from the lobby to your villa and vice versa. Every staff is polite and welcoming with a sincere smile on their face. Breakfast is a bit dull and they may need to upgrade their menu on a daily basis. Facility and amenity wise it has everything we ask and expect for.
Response from Property: Dear valued guest, Greetings from Centara Villas Phuket! Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction. Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand. We look forward to giving you a warm welcome back shortly in 2025! Best regards, Centara Villas Phuket
I’m doubting
Deluxe Ocean Facing Villa
Checked in Mar 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Mar 26, 2024
Very good I really like this place comfortable however many mosquitos
Response from Property: Dear valued guest,Greetings from Centara Villas Phuket!Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction.Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand.We look forward to giving you a warm welcome back shortly in 2024!Best regards,Pongsanan BodhingamCentara Villas Phuket
Nannapat
Deluxe Ocean View Twin Villa
Checked in Apr 2024
Family
1 Reviews
4.5/5
Great
Posted on Jun 24, 2024
We recently visited Centara for a family trip and were warmly welcomed by the friendly and professional staff. The resort has a great atmosphere, and our villa was spacious with a stunning ocean view. Most facilities and activities are located at another Centara nearby, requiring a short walk or drive. Despite this, if you're looking for a peaceful and relaxing getaway, we highly recommend staying here.
Response from Property: Dear Khun Nannapat, Greetings from Centara Villas Phuket! Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction. Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand. We look forward to giving you a warm welcome back shortly in 2025! Best regards, Centara Villas Phuket
Guest User
Deluxe Ocean Facing Villa
Checked in Jul 2023
Couples
5 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2023
设施:The Room of the villas is great 环境:Environment is calm , good for relaxation sadly the raining season hit Phuket 服务:the service team is all excellent,smile to everyone and listen carefully to what you say
Response from Property: Dear valued guest,Greetings from Centara Villas Phuket!Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction.Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand.We look forward to giving you a warm welcome back shortly in 2024!Best regards,Pongsanan BodhingamCentara Villas Phuket
Jenn5
Deluxe Ocean View Twin Villa
Checked in Jul 2023
Family
35 Reviews
5.0/5
Outstanding
Posted on Jul 10, 2023
Enjoyed the stay there our family
Response from Property: Dear valued guest,Greetings from Centara Villas Phuket!Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction.Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand.We look forward to giving you a warm welcome back shortly in 2024!Best regards,Pongsanan BodhingamCentara Villas Phuket
CHOMREOUN
Deluxe King Villa Garden View
Checked in May 2024
Solo travelers
10 Reviews
5.0/5
Outstanding
Posted on May 19, 2024
I LOVE EVERYTHING
Response from Property: Dear CHOMREOUN, Greetings from Centara Villas Phuket! Thank you very much for rating and taking the time to share your experience with us. We are delighted to know that your stay with us was up to your satisfaction. Once again, thank you for choosing Centara Villas Phuket for your special occasion in Thailand. We look forward to giving you a warm welcome back shortly in 2025! Best regards, Centara Villas Phuket
NicciNikki
Deluxe King Villa Garden View
Checked in Jun 2022
Family
6 Reviews
2.0/5
Posted on Jun 25, 2022
The hotel is old ,not clean and a lot of geckos in my room. Scary!!! I won’t go back again. Bad experience ever!
6/9
Response from Property: Dear Value Customer Thank you very much for taking the time to review our property. Sincerely sorry for inconvenience caused. Best Regards, Centara Villas Phuket
Pattanit
Deluxe Ocean View King Villa
Checked in Jun 2022
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Jun 27, 2022
Everything is so nice and place is very cozy.
6/9
Response from Property: Dear Value CustomerThank you very much for taking the time to review our property. It's always heartwarming to hear that our hotel and staff was appreciated. We look forward to welcoming you to stay with us again when you come to Phuket, Thailand. Best Regards, Centara Villas Phuket
Guest User
Deluxe Ocean View King Villa
Checked in Jul 2022
Couples
1 Reviews
2.7/5
Posted on Jul 21, 2022
We have travelled to Thailand 8 times and have really enjoyed Thai’s helpful, friendly and hospitable nature a lot in the past, but not in this accommodation this time. In Centara Villas, the reception couldn’t help with things to do in Phuket, didn’t provide any info about the shuttle bus to their sister Centara hotel until I asked, couldn’t provide any information about the local public bus, just saying there isn’t any - but we did see the public smart bus running on the street multiple times. I asked for a knife in our room to cut passion fruit, the answer was no, as they don’t provide knife to any customer, this is really strange, we have travelled to over 70+ countries, not a single accommodation refuses to provide a knife to the guest. We booked a taxi from the reception to the airport, we were told it’s 1300 baht. It was a lot dearer than market price but it was going to be a luxury limousine taxi service from the hotel, not from the street. But what actually turned up was just a minibus! The reception lied about this taxi service. When we were checking in, someone was singing Karaoke in the restaurant area with really poor voice and poor but loud stereo system, it sounded terrible but we could still hear it in our bathroom till very late, it was so disharmonious with this quiet and private holiday resort. The hotel is built on a cliff, the room is nice, and so is the view into the ocean, but it’s really in the middle of nowhere, there is no shop or restaurant nearby, plus the hotel doesn’t provide shuttle bus to downtown area – only their sister resort which is similarly isolated. You can only hang around in the hotel, you can’t go anywhere without a car. Getting to or from our room required a difficult walk up a lot of stairs, and there was a similar walk down to the swimming pool. This place is only for people who are young and fit. We won’t come back here again.
Response from Property: Dear Value Customer Thank you very much for taking the time to review our property. Sincerely sorry for inconvenience caused. Best Regards, Centara Villas Phuket
jvszh48
Deluxe Ocean View King Villa
Checked in Jul 2022
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Jul 19, 2022
good view, great service , excellent massage skills
Response from Property: Dear Value CustomerThank you very much for taking the time to review our property. It's always heartwarming to hear that our hotel and staff was appreciated. We look forward to welcoming you to stay with us again when you come to Phuket, Thailand. Best Regards, Centara Villas Phuket
Guest User
Deluxe Ocean View King Villa
Checked in Dec 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
The sanitation is very clean. The room is very comfortable and they helped us upgrade. The service is very good. 555. I don't want to come back. There is a shuttle bus for pick-up. It's so happy to eat by the sea. I will go again next time
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Guest User
Deluxe Ocean View King Villa
Checked in Nov 2024
Couples
4 Reviews
4.2/5
Very Good
Posted on Dec 8, 2024
The hotel is quite unique. It is located on a small hill north of Karon Beach. You can see the whole beach, and the restaurant and room views are also good. However, because it is on a hillside, each small villa is on a ramp. There are minibuses in and out of the lobby, but it is inconvenient to climb stairs to go to the beach or have breakfast, and it takes a long time to wait for the minibus. I am pregnant and the experience is not very good. . .
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