sj_easy
February 20, 2026
We were two adults and one child, and to ensure a comfortable stay, we booked a family room in the Royal Wing. We specifically requested a quiet room. However, the room we were given was incredibly noisy. It faced the bar street directly, and the clubs had performances every night from 10:30 PM to 1:30 AM. I'd strongly advise against booking this room if you're traveling with children. The service was mediocre; when we tried to change rooms late at night, they said they were fully booked and we'd have to wait until the next day. The next day, they offered a room on the 5th floor, still facing the bar street. We didn't bother changing because of the hassle. Also, rooms on the 2nd floor are above the lobby access, which is even noisier, so beware. We asked to move to an inner room, but they said it was a different room type and we'd have to pay more, which was ridiculous. The hotel breakfast was decent. The room was newly renovated, but some facilities can't be changed by renovation, so it didn't feel modern enough. The air conditioning's temperature control was faulty; adjusting the temperature and fan speed had no effect. It was freezing! We called a technician, but it made no difference, so we endured it for two days. The hotel pool was pretty good and suitable for kids. The Royal Wing generally offers average value for money. If you're not traveling with children, the Heaven Wing might be a slightly better option for value.
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