Reviews of Sugar Marina Hotel - Art - Karon Beach

Response from Property: Dear Kea Raa,We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and discomfort caused. Your feedback regarding the room condition and service has been taken seriously and is being reviewed with our team for immediate improvement.We appreciate you bringing this to our attention and regret that we were not able to meet your expectations.Best regards,Sugar Marina Team

Response from Property: Dear Anna,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. Your comments regarding the room smell, furniture condition, and service at reception have been noted, and we will review these concerns with our team. We appreciate your input and will use it to improve our guest experience.Best regards,Sugar Marina Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent stay. We are deeply sorry for the lack of consistency regarding the benefits offered to Planet SUGAR Marina’s Family Club members, as well as the inconvenience you faced with the delayed check-in and room allocation.Your concerns regarding the pool maintenance and the lack of a bathtub have been duly noted, and we will address them with our team to improve the guest experience in the future.We truly appreciate your constructive feedback, and we hope that you will consider staying with us again, allowing us the opportunity to provide you with a better experience.Best regards,Sugar Marina Team

Response from Property: Dear Guest,We’re thrilled to hear that you enjoyed your stay and found the family room spacious and clean. It’s also great to know that our proximity to the beach made your visit even more convenient.We look forward to welcoming you back for another great stay!Best regards,Sugar Marina Team

Response from Property: Dear valued guest,Thank you for your feedback. We're pleased to hear that you enjoyed our location and facilities. However, we sincerely apologize for the issues you experienced with the room’s condition, particularly the damp smell and odor in the shower. Please rest assured that we take your comments seriously and will address these concerns promptly to ensure future guests have a more comfortable experience.We appreciate your valuable input and hope to welcome you back for a more pleasant stay.Best regards,Sugar Marina Team

Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and that our staff made a positive impression. However, we sincerely apologize for the issues you encountered with the pool access and the cleanliness of the pool. Your safety is our top priority, and we will address the rusted metal gate issue immediately to ensure it doesn’t pose any further risk.We also take your comments about the cleanliness and maintenance of the facilities seriously and will make the necessary improvements to provide a better experience for future guests.Thank you for your valuable input, and we hope to welcome you back with improved standards in the future.Best regards,Sugar Marina Team

Response from Property: Dear TiffanyNguyenThank you for your review .We're glad you enjoyed your stay Thank you for appreciating our art-themed hotel, spacious room, and friendly staff. We apologize for any inconvenience with insects and the pool renovation. We hope to welcome you back soon.Sugar Marina Team

Response from Property: Dear Pei JuThank you for your positive feedback. We're thrilled to hear that you and your daughter enjoyed your stay at our hotel. It's great to know that you found our hotel to be nice, clean, and conveniently located near Karon Beach. We appreciate your kind words and hope to welcome you back again in the futureSugar Marina Team

Response from Property: Dear Gleb,Thank you for your kind review. We're glad you enjoyed the convenience of our location. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We hope to welcome you back soon.Best regards,Sugar Marina Team

Response from Property: Dear Guest Thank you for your feedback. We're glad to hear that your overall stay and breakfast were satisfactory. We sincerely apologize for the issue with the damp smell in your room and understand your frustration. Your comments are valuable, and we will investigate the matter to ensure it is resolved. We hope to have the opportunity to provide a better experience should you decide to return.Sugar Marina Team

Response from Property: Dear Louise,Thank you so much for your wonderful review! We’re delighted to hear that you had a perfect holiday with us. It's fantastic to know that you enjoyed the location, service, and cleanliness of your room. We look forward to welcoming you back for another amazing stay!Best regards,Sugar Marina Team

Response from Property: Dear Mevay MeksavanhThank you for your wonderful feedback We're delighted you enjoyed our great location in Karon and found our staff helpful and courteous. We look forward to welcoming you back for another fantastic staySugar Marina Team

Response from Property: Dear Filipp ViThank you for your kind words We're thrilled to hear you enjoyed your clean room, comfortable bed, and our convenient location. It's great that you liked our breakfast and found our staff friendly. We appreciate your feedback about the pool area and will consider it for future improvements. We hope to see you againSugar Marina Team

Response from Property: Dear NikhenThank you for your review We're so happy to hear that your parents enjoyed their spacious room. We hope to welcome you all back for another great stay soonSugar Marina Team