Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.9
Service9.0
Cleanliness9.2
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All reviews(330)
Positive reviews(308)
Reviews with photos/video(208)
Great swimming pool(58)
Delicious breakfast(45)
Nice sea view(43)
Classy environment(30)
Perfect for business trips(14)
Well designed(13)
Well decorated(10)
Delicious buffet(8)
Negative reviews(22)
Jodik
Studio Pool Villa
Stay Date Apr 2025
Couples
8 Reviews
10.0/10
Outstanding
Posted on Jun 8, 2025
Absolutely Devine! Upon arriving we were greeted by people to help us and spoil us. The staff are so beautiful and eager to please. The villas are stunning. Mini bar is included. Pool is amazing. Views are spectacular. Breakfast in an incredible and in-room dining was unreal. It was also super affordable. Spa treatment was Devine. This resort is so special. Was our favourite on our trip and I would say a favourite all time. Highly recommend. Am already planning for a week again next year!!
6/13
Response from Property: On behalf of the entire team at Sinae Phuket, we truly appreciate your choice to stay with us during your recent visit to Phuket.We are delighted to hear that you enjoyed the breakfast, in-room dining, Spa and free minibar. As well, It’s a great honor to know that our staff served you a warmest welcome since arrival and made you feel very welcome.Your feedback is truly appreciated. It motivates us to keep improving and creating an even better experience for all our guests.We look forward to the pleasure of welcoming you back to another unforgettable stay.Warmest regards,Phanlob N.Management Team
InFiNiTy BenZ
Studio Ocean Pool Villa
Stay Date Mar 2025
Couples
1 Reviews
9.5/10
Amazing
Posted on May 5, 2025
Our room experienced an issue with the air conditioning. Despite two visits from the technician, the problem remained unresolved. As an apology, we were offered an upgrade to a different room type. All room has a beautiful sunset view.
Breakfast buffet line is great.
Mascot of the hotel is too cute. (woay-y, the octopus)
Response from Property: Thank you very much for staying with Sinae Phuket and spending your valuable time to share your feedback. Firstly, we sincerely apologize for unexpected issue regarding the AC. We are please to know that you appreciated how promptly the team addressed our concerns and the new room with its stunning sunset view was a wonderful gesture.Once again, we are particularly pleased to hear that you loved our mascot (Woay-Y the octopus)We truly appreciate your feedback. We hope you will allow us another opportunity in the future to provide the warm and welcoming hospitality you should expect from us.Warmest regards,Phanlob N.Management Team
SallyNurse
Studio Pool Villa Twin
Stay Date Mar 2025
Family
10 Reviews
10.0/10
Outstanding
Posted on Apr 9, 2025
Excellent 10/10 to the view.
It’s a modern hotel with nice internal design, even with its own App for us to reach out to them
Buggy is 24/7 available. Nice, yummy breakfast
There’s a hilltop and Starbucks on the hilltop, can watch sunrise and sea view😍
Private swimming pool is ++ plus too.
Response from Property: Thank you very much for your wonderful feedback. We're delighted to hear that you enjoyed the modern design of our hotel as well as the convenience of the hotel application and the buggy sevice.It's great to know you appreciated the delicious breakfast, the hilltop views with sunrise and sea and the Starbucks. We're especially pleased that the private swimming pool contributed positively to your overall experience.Our team looks forward to the pleasure of welcoming you back in the near future. Until then, we wish you safe travels and all the very best.Warmest regards,Phanlob N.Management Team
Michael Skylion
Sinae Premier Pool Suite
Stay Date Jan 2025
Couples
5 Reviews
10.0/10
Outstanding
Posted on Feb 15, 2025
Incredible room, amenities and service. Come here if you want to have a tranquil moment with your loved ones.
Response from Property: Dear Michael Skylion,On behalf of the entire team of Sinae Phuket. We would like to extend our heartfelt thanks for your wonderful feedback. It brings us great pleasure to know that your stay with us was both comfortable and enjoyable.We are particularly pleased to hear that the room, amenities and our service are reached our satisfaction. As well we are happy the learn that the tranquil of the hotel made your stay more memorable.Your feedback is invaluable to us as it inspires us to continue improving and delivering an even better experience for all our guests.We’re excited for the opportunity to welcome you back in the future and show you how we’re continually striving to enhance our service!Warmest regards,Phanlob N.Management Team
koo ching man
Sinae Sea Sai
Stay Date Nov 2024
Family
4 Reviews
10.0/10
Outstanding
Posted on Dec 17, 2024
Really nice environment. The service was great. The room was very clean. The staff was really nice and friendly. I enjoyed the breakfast and the view from everywhere in the hotel.
Response from Property: Thank you for choosing to stay with us and taking the time to review on this platform. We appreciated to know you had enjoyed overall experience while staying with us, your feedback has been shared to our team and we would be appreciated to welcome you back on your next visit Phuket.Warm regards,Management Team
tulgax
Sinae Premier Pool Suite
Stay Date Nov 2024
Couples
4 Reviews
9.5/10
Amazing
Posted on Dec 7, 2024
The hotel was truly luxurious, just as advertised. I was very impressed with the service, and having a private pool with a stunning sea view was absolutely amazing. However, the location was a bit isolated—aside from Sinea Hotel, there wasn’t much nearby, and it’s not a walkable area. Overall, it’s perfect if you’re looking for a peaceful and upscale retreat!
6/8
Response from Property: Thank you for choosing to stay with us at Sinae Phuket on your recently holiday. We all appreciate you taking the time to review us on this platform and it was great to read your overall experience is meet your expectation.Our ultimate goal is your complete satisfaction and positive feedback such an encourages the entire team to strive to offer our guests the perfect holiday experience. Your feedback has been shared with the team and we would be delighted if we could have the pleasure of your visit once again on your next trip to Phuket. Best regards, Management Team
Guest User
Studio Pool Villa
Stay Date Apr 2025
Couples
1 Reviews
10.0/10
Outstanding
Posted on Jun 1, 2025
My wife and I spent our honeymoon at Sinae Phuket, and it was truly the most magical experience we could have asked for. From the moment we arrived, everything was perfect. The staff were absolutely amazing—kind, professional, and always attentive to every detail. The lobby staff especially stood out, always greeting us with warm smiles and making us feel right at home.
The amenities were incredible, offering the perfect blend of luxury and comfort. Our room with a private pool was beyond stunning—peaceful, beautifully designed, and perfect for honeymoon relaxation. We spent hours just enjoying the view and the privacy. Every corner of the resort feels serene and thoughtfully curated.
Sinae Phuket created memories that we’ll treasure for a lifetime. It was the perfect setting for the beginning of our married life, and we are already dreaming of coming back for an anniversary. Highly recommended for couples, honeymooners, or anyone looking for a truly special escape in Phuket.
Response from Property: On behalf of Sinae Phuket staff and management team. Thank you so much for choosing us to celebrate such a special honeymoon occasion.It brings us great pleasure to hear that your stay was magical and everything beyond the expectation. Your kind words about our staff, especially the lobby team who present a warmest welcome every times you pass at lobby and mad you feel at home are really priceless and of course! we will share it to everyone.Your thoughtful recommendation is deeply appreciated and it would be our absolute pleasure to welcome you back again perhaps for an anniversary celebration in the future :)Warmest regards,Phanlob N.Management Team
Shenlong42
Studio Pool Villa
Stay Date Oct 2024
Couples
25 Reviews
10.0/10
Outstanding
Posted on Nov 21, 2024
Hotel is a 10 minute drive to old town
Service and room were very nice, and the hilltop cafe which serves Starbucks coffee had a real nice view with a cool breeze
At check in you will download an app that enables you to call buggy, room service, etc etc. you will require a buggy where ever you go as the hotel is located on a mountain and the hotel area is very steep
Response from Property: Dear Shenlong42, Thank you very much for taking the time to share your exceptional experience on your recent stay at Sinae Phuket.Thank you for sharing your delightful experience during your recent stay with us as well. I am pleased to learn that you have been satisfied in all aspects. Once again, thank you for your kind words, and we look forward to hosting you again soon. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to our hotel on your next visit in Phuket.Warmest regards,Phanlob N.Management Team
Vijaya nathan
Studio Pool Villa
Stay Date Apr 2025
Solo travelers
6 Reviews
10.0/10
Outstanding
Posted on May 9, 2025
I recently treated myself to a solo stay at a luxury hotel offering private in-room pools, and it was nothing short of heavenly. From check-in to check-out, the experience was seamless and indulgent.
Room & Pool:
The room was spacious, immaculately clean, and tastefully designed with modern touches. The in-room pool was the true highlight—perfectly heated, private, and surrounded by tranquil ambiance. It was the ultimate setting for unwinding, reading, or simply floating in peace.
Service:
Staff were attentive without being intrusive. Room service was prompt, and every request was met with a smile. The sense of privacy was respected throughout my stay, which made it ideal for a solo traveler seeking calm and solitude.
Dining:
I enjoyed my meals in rooftop cafe, and the food quality was top-tier. A mix of international and local cuisine, beautifully plated and flavorful.
Overall:
This was the perfect solo getaway—luxurious, quiet, and rejuvenating. Whether you’re looking to reflect, rest, or simply pamper yourself, an in-room pool hotel stay like this is worth every cent.
Rating: 5/5
Response from Property: Thank you very much for taking the time to share your exceptional experience on your recent stay at Sinae Phuket.We are delighted to hear that you found the wonderful experience from check-in to check-out. We are also glad to read that our team has contributed to making your stay so enjoyable and memorable.As well, we are particularly pleased to hear that you loved the pool, the room, the tranquil ambiance and meals at Hilltop.Your feedback is invaluable to us as it inspires us to continue improving and delivering an even better experience for all our guests.We’re excited for the opportunity to welcome you back in the future and show you how we’re continually striving to enhance our service!Warmest regards,Phanlob N.Management Team
mokhtar712
Studio Ocean Pool Villa Twin
Stay Date Feb 2025
Family
3 Reviews
10.0/10
Outstanding
Posted on Mar 30, 2025
Really good
Response from Property: Thank you so much! We sincerely appreciate your perfect feedback. And we are thrilled to know you had a fantastic experience with us. Your satisfaction is our top priority.We hope to welcome you back again soon for another wonderful stay.Thank you once again for choosing Sinae Phuket.Warmest regards,Phanlob N.Management Team
Dadaming1103
Studio Ocean Pool Villa
Stay Date Aug 2024
Couples
2 Reviews
9.0/10
Great
Posted on Sep 11, 2024
Nice view~ Nice room~ Nice service~
The breakfast and the top restaurant are very good.
We hope to come back again
6/8
Response from Property: Thank you for taking the time to share your feedback on your recent stay at Sinae Phuket.We thrilled to know you enjoyed the room, resort ambience, quanlity of breakfast and especially the hospitality from our team. We hope with this impression will bring you another pleasant stay on your next visit Phuket.Best regards,Pattarawadee S.Room Division Manager
jenjen68
Studio Pool Villa
Stay Date Jan 2025
Couples
3 Reviews
8.5/10
Very Good
Posted on Mar 3, 2025
Beautiful hotel with cozy comfy rooms and a very spacious pool! Service was warm and attentive. The location is a bit farther out however an okay drive (about 15 to 20 minutes) to Old Town which is a much more preferable place for food and leisure than Patong. Overall, would recommend!
Response from Property: Thank you for chosen to stay with us and for your wonderful review. We 're delighted to hear that you enjoyed our rooms, spacious pool and particularly the hospitality from our team. We appreciated your feedback on the location and are happy that you found old town is great place for food and leisure. We look forward to welcoming you again in the future.Warm regards,Pattarawadee S.Management Team
Jenice September
Studio Pool Villa
Stay Date Jun 2024
Travel with friends
4 Reviews
10.0/10
Outstanding
Posted on Sep 1, 2024
The stay was so comfortable the staff was amazing and we had such a joyful host Mr. Sek who was such a helping hand, this is an amazing place for vacation
S and family time I’m definitely going to return. The rooftop cafes view was magnificent and the buffet breakfast extremely delicious.
6/13
Response from Property: Thank you for choosing to stay with us at Sinae Phuket on your recently holiday. We all appreciate you taking the time to review us on this platform and it was great to read your overall experience is meet your expectation. Thank you also for prasing our team especially Mr. Sek Our ultimate goal is your complete satisfaction and positive feedback such as yours encourages the entire team to strive to offer our guests the perfect holiday experience. Your feedback has been shared with the team and we would be delighted if we could have the pleasure of your visit once again on your next trip to Phuket. Best regards, Pattarawadee S. Room Division Manager
Guest User
Studio Pool Villa
Stay Date Oct 2024
Couples
1 Reviews
10.0/10
Outstanding
Posted on Jan 16, 2025
It was amazing time have take it within this hotel
Response from Property: Thank you very much for your fantastic feedback! We are delighted to hear that you found our hotel is amazing.It was a pleasure to have you here with us and love to found all aspects are touch your satisfaction.Your kind words about your experience have since been shared with the entire Sinae team.We look forward to welcoming you back soon for another memorable stay!Warmest regards,Phanlob N.Management Team
Chu Family
Sky Pool Villa
Stay Date Jul 2024
Family
22 Reviews
10.0/10
Outstanding
Posted on Aug 5, 2024
The best resort I stay so far, clean, warm service, goo food, we have great time and hotel offer us the view of room, thank you 😊
6/7
Response from Property: We all appreciated you taking the time to share experience on your recent stay.We delighted to know you had enjoyed stay in regard of resort ambience, room, quanlity of food and especially the hospitality from our Sinae team. Your feedback has been shared to our team to continue delivered high level standard of service to meet guest's satisfaction. We would be delighted to welcome you back again on your next visit Phuket.Best regards,Pattarawadee S.Room Division Manager