Banyan Tree Phuket Reviews

Response from Property: Dear Dpb,Thank you for your positive comments about our resort. We’re pleased you enjoyed your stay. I apologize for the oversight regarding the used flip-flops in your room. This is not our standard, and we’ll address this with our housekeeping team. We hope to welcome you back for a flawless experience.Best Regards,Banyan Tree Team

Response from Property: Dear avadam,Thank you for your positive feedback! We're thrilled to hear you had a wonderful experience at our Banyan Pool Villa. Your satisfaction is our priority, and we hope to welcome you back soon for another perfect stay!Best regards,Banyan Tree Phuket Team

Response from Property: Dear Kwok,Thank you for taking the time to share your feedback regarding your recent stay in our Signature Pool Villa. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations, especially on your second visit.We strive to provide exceptional experiences for all of our guests, and we regret that you felt the value did not align with the price during your stay. Your comments are important to us, and we will certainly take them into consideration as we continually work to improve our offerings.We sincerely hope you will reconsider and give us another opportunity in the future.Thank you again for your valuable input.Warm Regards,The Banyan Tree Team

Response from Property: Dear Mohammed,We're sorry to hear about your disappointing experience. Your feedback is important, and we'll address the issues with our property and services. We strive for excellence and apologize for falling short. Your comments will help us improve. Thank you for sharing your concerns.Best Regards,Banyan Tree Team

Response from Property: Dear S. Shivon,Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay in the Signature Two Bedroom Pool Villa and found everything to your satisfaction. It’s great to know that you appreciated the well-maintained design and the beautiful breakfast buffet, especially the locally grown salads.We look forward to welcoming you back soon for another wonderful experience!Best regards,Banyan Tree Phuket Team

Response from Property: Dear Ryosuke,Thank you for your kind words and for taking the time to share your experience at Banyan Tree Phuket! We’re delighted to hear that you found our tranquil environment and dedicated staff to be key elements of your relaxing stay.We're glad you enjoyed the cleanliness of your room and that you were able to sleep well. Your feedback inspires us to continue providing exceptional service.We hope to welcome you back for another peaceful getaway soon!Warm regards,Banyan Tree Phuket Team

Response from Property: Dear PenPenLo,Thank you for your positive feedback about our food, staff, and well-maintained facilities. I’m sorry to hear about the issue with the duvet size and housekeeping. We strive to meet all guest preferences and will review our procedures to prevent such mismatches in the future. Your comments are valuable, and we appreciate your input. We hope to have the opportunity to provide you with an improved experience on your next visit.Best Regards,Banyan Tree Team

Response from Property: Dear Ling,Thank you for your kind words! We’re delighted to hear that you enjoyed your 4-day stay and found our services up to your expectations. We look forward to welcoming you back to Banyan Tree Phuket for another excellent experience. Your continued support means a lot to us!Best Regards,Banyan Tree Team

Response from Property: Dear Ms. KK Victoria,Thank you for sharing your feedback with us. We genuinely appreciate your insights, as they help us improve our offerings. We’re glad to hear that you found our service to be commendable, but we’re sorry to learn that your experience with the amenities and room conditions did not meet your expectations.We are continuously working on updates and renovations to enhance our guests' experience, and your comments will be taken into consideration as we plan future improvements. We hope you’ll give us another chance to provide you with a more enjoyable stay in the future.Thank you once again for your feedback.Best regards,Banyan Tree Phuket

Response from Property: Dear guest, thank you very much for your review. We are very honored that you choose Banyan Tree Phuket for your vacation. We hope that Banyan Tree Phuket will be your choice again.

Response from Property: Dear Guest,We're thrilled to receive such high praise from you! It's an honor to be regarded as the best hotel you've ever experienced, and we greatly appreciate your kind words about our services. We can't wait to welcome you back soon for another outstanding stay. Thank you for choosing Banyan Tree Phuket!Best regards,Banyan Tree Team

Response from Property: Dear Zhiren,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the hotel, pool, and views, and that our services met your expectations. Your positive comments mean a lot to us. We look forward to welcoming you back for another fantastic experience at Banyan Tree Phuket!Best Regards,Banyan Tree Team

Response from Property: Dear Valued Customer,Thank you for your kind words! We’re thrilled to hear that you enjoyed the service and hotel room at Banyan Tree Phuket. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future!Best Regards,Banyan Tree Team

Response from Property: Dear Ali.Li,Thank you for selecting Banyan Tree Phuket for your vacation. We greatly appreciate your visit. On behalf of the Banyan Tree Phuket Management Team, we welcome your feedback in order to improve our hotel and make it a better sanctuary for your future stays.Best regards,In SunBanyan Tree Phuket