M Social Hotel Phuket

The location is absolutely central, excellent! Service was so-so, mostly self-service. The room did have a bit of a damp smell, but the pool and breakfast were great. The color scheme is lovely and perfect for photos.

This is the first time I've stayed in a hotel in Thailand that looked nothing like its pictures. The balcony was like a prison cell facing a wall, and there was only one bedside table – I've truly never encountered that before. Are guests supposed to put their phones and bottled water on the floor? And the service was even worse. The hotel staff cleaning the room didn't even provide basic shampoo and shower gel. I asked them to replenish it three times, and they were completely dismissive each time. Twice, I even had to go down to the front desk to speak with them in person. On top of that, from the very first day of my stay, I only had one pair of slippers. When I requested new ones, they didn't provide them, and on the last day, they even threw away the old pair! What kind of service is this? There's absolutely no basic respect. Also, from the first day of check-in, I requested a room change through the platform, but it was completely ignored. I've never encountered such a terrible hotel. Avoid this place at all costs!