This stay at the Pingbian Dishui Miaocheng Resort Hotel was the worst hotel experience I've ever had! Before booking, I read reviews praising its cleanliness and the separate wet and dry areas in the bathroom, which convinced me to stay there. However, upon arrival, I discovered the room didn't match reality: 1. The bathroom lacked a separate wet and dry area, which is the root cause of my family's trauma. My family member slipped and fell while exiting the bathroom after showering. Their left foot was still inside the bathroom, and their right foot had just stepped out when they instantly tripped and fell to the floor! Just thinking about it hurts! Luckily, their wrist only suffered a soft tissue contusion and swelling, without any bone damage. The floor outside the bathroom was incredibly slippery, and there was no anti-slip mat! I was very careful when entering and leaving the restroom, but I still slipped a few times. Luckily, I was wearing sneakers and avoided a fall. When my family member slipped and fell, I was very upset, worried they might have broken a bone. I called the front desk to inform customer service. Although they responded and offered to come to the room to check, my child was already asleep, so it wasn't convenient. I told them my wrist was swollen and I wasn't sure if I had broken a bone. I said if it seemed serious the next day, I would take them to the hospital for a checkup, which the hotel would be responsible for. I also told them I needed to rest because I was exhausted! After driving for almost six hours, who wouldn't want to rest? I went to bed with worry and anger. But when I checked out the next day, the hotel staff completely ignored it, acting as if nothing had happened! This kind of service deserves a zero! 2. After checking into the room in the afternoon, we found the bedding was unclean; the blankets and sheets were covered in dust. After contacting the hotel front desk, customer service said they would change it, so our family went out for dinner. When we returned to the room that evening, we were certain that one duvet cover had been changed, but we weren't sure about the others. Hehe, most likely they weren't changed, because we found lint and dust under and around the pillows while sleeping. My family member slipped and fell on the floor. We were still angry, and with the hygiene like this, I really couldn't be bothered to contact the front desk again! I don't know how a hotel like this got such good reviews. With such service and such unsafe facilities, this hotel is destined for failure! I will never stay at this hotel again! And I will not recommend it to anyone I know or my friends!
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