The hotel's location, ambiance, cleanliness, and breakfast were already impeccable, but what surprised me even more was the service, which far exceeded my expectations. I'm truly grateful to the hotel staff for the convenience and services they provided, making our trip full of warmth and comfort.
Our family of three set off from Beijing by car on the evening of September 30th, heading for Yan'an. We decided to take a day's rest in Pingyao along the way. I booked a stay at Pingyao Xingshengjiu for October 1st through Ctrip. Less than two minutes after booking, I received a call from the hotel, followed by a WeChat message. They thoughtfully informed me that self-driving vehicles need to be parked in the parking lot outside the ancient city gate, and they would send a car to pick us up. I estimated that I would arrive on the morning of the 1st and asked if early check-in was possible. The hotel confirmed it was, so we immediately set off for Pingyao.
The journey was smooth, and we drove faster than I anticipated. As a result, we arrived at the Pingyao Ancient City gate parking lot around 5 AM the next morning. Having driven all night, I was extremely tired and particularly eager to check in early. I sent a WeChat message to the hotel, informing them of our arrival and that they could pick me up whenever the room was ready that morning. In my mind, I thought if they could pick us up around 10 AM, that would already be very thoughtful. To my surprise, just after 7 AM, the hotel contacted me, saying they could pick us up for check-in immediately. For someone who had driven all night, being able to get into bed right away was a huge, pleasant surprise. Usually, hotels don't allow guests to check in so early in the morning. After meeting the hotel staff, the first thing they asked was if we had eaten breakfast. I felt a little embarrassed, but the staff assured me not to be. So, upon arrival at the hotel, we enjoyed another delicious and hearty breakfast. This not only replenished our energy but also allowed us to rest on the morning of the 1st, making our brief stopover in Pingyao incredibly relaxed and allowing us to fully enjoy our time there.
One night's room charge, two breakfasts, and effectively an extra half-day's stay – I've never experienced such service at a luxury hotel in a popular scenic area before. Thank you, Xingshengjiu, and I wish you prosperous business. I will definitely come back for a second visit.
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