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Courtyard Dallas Plano in Legacy Park
4.3/574 Reviews

Courtyard Dallas Plano in Legacy Park

Plano|0.86km from Hilti North America Corporate Office
Arrived approx 8pm Intro to this hotels was one of the worst I have EVER been in. Young female, NEVER looked up at me anytime during the course of exchange. I was wishing to apply cash payment of room and tax to my room and leave my credit card for incidentials, I was not even able to finish my sentence when she abruptly interrupted me by saying ” Oh no, we have policy and procedures here, you would need to put down $300 cash and hold up to $190 on the card, for incidentials, the TV, pets. I looked at her in amazement, $300 !!!! that's more than my room and for 2 nights tax included. I asked when the procedures were in place, I am a BONVOY member, I have not heard of this specific type of money procedure along with cc hold. I did not have a lot of room on my credit card, hence me asking if I can put down the cash deposit on my room. AGAIN I want to be very clear, ”She never looked up and made eye contact” I felt like I was guilty before a Jury. I never saw her again, however the lingering experience held onto my mind the entire weekend, thereby ruining IT!!!!! Saving grace was the rest of the staff. I apologize for not having their names, there was a young lady with long hair and glasses working overnight, she was very kind hearted and nice. Young lady who worked what appeared the whole day and evening by herself at the desk, was direct, friendly, and hospitable. staff at your bistro, greeted me warmly, very kind during the breakfast shift, eggs were good, and the service was wonderful. As I left the hotel, young Lady by the name of Taylor asked me how my stay was, she seemed to sense I had something on my mind, she inquired warmly and I shared with her my disbelief, concern, anger, and resentful for the way I was approached, treated, and left for nothing. For whom the lady in question was Friday night approx 8pm sept 20 I sure you can find it on the video camera just above the front desk, this lady needs something, not sure if training on soft listening skills, the ability to let the customer who provides the funds from their account to provide her with a paycheck advisement is in order. The memory of this experience will be remembered, please give this matter the attention it deserves. I'm questioning if I wish to continue being an BONVOY member.....

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Homewood Suites by Hilton North Dallas - Plano
4.1/586 Reviews
Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!
SpringHill Suites Dallas Plano/Frisco
4.6/595 Reviews
We stayed at the Springhill Suites February 12-14 to attend a competition at the Ford Center. We arrived early so I figured the room would not be ready, so we waited in the lobby while the clerk put a rush on a room for us. Everyone was nice to us during our entire stay and very helpful. The place was very clean and the room was well appointed with amenities and very spacious. The staff there all seemed like they actually wanted us to be there and weren't just working to get a check. We attempted to leave to catch our plane at 3AM Monday morning. I was devastated to see that our rental car had a flat tire. Hertz could only call Triple A, but warned that they could not give a time estimate and it may take a while. I frantically tried to change to the spare myself. I quickly realized that I didn't know what I was doing. I walked back inside the hotel and asked Wesley Delany, at the front desk if he knew of any place open or anyone that could help us. With a smile on his face he said yes, he can help us. I was shocked and so grateful. He spent the next hour on the cold ground putting our spare tire on. We ran into all kinds of problems, but he kept at it and got us rolling again. We would never have made our flight without his help! And he was nice the ENTIRE time. He could have easily told us no, like 2 other people did. I hope that a manager sees this review and gets Wesley a bonus/raise because he truly deserves it! Every time we stay in that area we will definitely be back at this hotel because the entire staff at this location was phenomenal. Thank you!
La Quinta Inn & Suites by Wyndham Dallas Plano West
4.3/5104 Reviews
I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!
Dallas/Plano Marriott at Legacy Town Center
4.4/5102 Reviews
This hotel is in a spectacular location. LOVE, LOVE, LOVE!!! I can not wait to return. Fantastic customer service, extremely clean, and perfect location. The rooms are nice and extremely comfortable. The only thing I was not a fan of is the the restroom barn door style. If the door was completely closed to one side then you could still see through the crack of the other side. Also, they charge for Wi-Fi. However, I have nothing negative to say about the hotel. I would recommend it and God willing will return.
Extended Stay America Suites - Dallas - Plano Parkway
2.7/546 Reviews
First of all, we wanted to mention that the staff did everything they could to make our stay better. Unfortunately the owners/management of the hotel didn’t give them enough to work with. While the hotel is basically clean, our room looked pretty beat up and had a lot of problems: (1) lots of dings and dents on doors, cabinets and furniture (see pics); (2) there were bugs and roaches running around; (3) and worst of all, a leak under the kitchen sink that had been going on so long it warped the cabinet under the sink and provided a nasty smell. When we had the hotel maintenance man take a look, he said the drain had never been installed properly so had been leaking obviously for months. We couldn’t believe no one else had noticed this before. We selected this hotel based on a booking site (Agoda) and we put in that we needed a breakfast Buffett. Unfortunately their idea of breakfast is a few muffins wrapped in cellophane along with a few breakfast bars. When we asked, the staff said it was because of “Covid”. That’s interesting because we’ve visited at least 5 other hotels in the last 3 months and they ALL have normal breakfast buffets now - this reeks of a cop out by Extended Stay. As we mentioned the staff did everything they could to overcome the problems and were very courteous. Unfortunately the owner/operator if this property apparently don’t share that same concern. This property needs help !
Residence Inn Dallas Plano/Legacy
4.3/585 Reviews
The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

Frequently Asked Questions

Plano Travel Guide

If you want to stay at the best hotel in Plano, Trip.com is here to help! Book your hotel on Trip.com for an amazing travel experience. If you travel to United States, visiting Plano is a good choice. For trips in Plano, you can choose hotels around the city center or accommodations near popular attractions.

There is no civilian airport in this city. You can visit a nearby city first, and then head to Plano using other means of transportation.

On Trip.com, there are 47 recommended hotels in Plano. The local average price is 130 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 4 four-star hotels in Plano at an average price of 330 USD per night. There are 18 three-star hotels in Plano at an average price of 152 USD per night. There are 21 two-star hotels in Plano at an average price of 82 USD per night. Plano has many well-known chain hotels which are suitable for both business trips and vacations. In Plano, there are hotels under the Days Inn brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Days Inn. Days Inn is the top choice of many travelers in Plano. A popular hotel in Plano, Nylo Plano at Legacy is also one of the highest rated. If you're still unsure, Trip.com recommends Hyatt Place Dallas/Plano.

If you stay at a hotel in downtown Plano, nearby attractions like Amazing Jake's can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Prestonwood Baptist Church. The most famous attractions locally are Calvary Chapel, Main Event Entertainment, Heritage Farmstead Museum. With a developed commercial area, visitors can head to The Feathered Nest, Shinola, 99 Ranch Market for a great shopping experience.

Average seasonal Temperature

• Spring: 55.44°F during the day, 44.92°F at night

• Summer: 77.5°F during the day, 67.86°F at night

• Autumn: 87.06°F during the day, 76.55°F at night

• Winter: 62.15°F during the day, 51.17°F at night

Average seasonal Rainfall

• Spring: 36.259842 cm

• Summer: 52.177162 cm

• Autumn: 28.228348 cm

• Winter: 45.590553 cm

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