The staff was extremely nice and helpful. However, I would never stay in this hotel again. The A/C wasn't working in the first room we checked into. The staff was very accommodating with changing rooms. Although the hotel is in a very nice area, the price point seems to draw less than savory characters. After changing rooms, my son and I listened to a domestic argument in the room next door. I did inform hotel management but I'm not sure anything was said or done. People were walking around blatantly smoking ****. This hotel looks like it had tons of maintenance issues and was dirty and smelly. There were lots of stains on the carpets and walls in the hallways. There was no A/C in the hallways or elevator. The stairways were dark and dirty. Saw bugs in the stairways. The room was pretty much the same with exception of bugs. This hotel is need of a complete remodel. This hotel needs to add a security guard!!