Best Hotels in Plano

The hotel was conveniently located right off of the toll road. Our room was extremely clean and smelled amazing! There was good quality shampoo in the bathroom, not your typical cheap hotel shampoo and bar soap. They had dove products! The complimentary breakfast was really good. Muffins, bagels, hot fresh cinnamon rolls, pancakes, and chobani yogurt. The staff were very friendly as well. I would certainly recommend this hotel for anyone looking for an affordable hotel room this is certainly the place. Also conveniently located 25 minutes from Rockwall.

I had ******* there but there was no blow dryer or fridge,It deserves 2.3 out of 5

Love this place It’s home away from home Friendly staff and clean

I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me. Two girls in the stairway, called me a gabacha, and vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism. SHE WAS ALMOST ABUSING HER POWER OF EMPLOYMENT. Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did. I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful. Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were I am embarrassed to say it.. but they were abusive. SORRY. IHG but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.

Overall good, the address of the hotel is also relatively safe, it is not convenient to enter and exit, on the highway, but the United States is big, it is necessary to have a car.

I am currently staying at this property and have been here nearly 3 weeks after relocating from Ohio. I selected this property because of the location. It is in a new area (very safe) just NE of 75 and 190. Transportation pros: It's ON 190 (Bush). I can exit the hotel and jump on 190 without waiting at a light, then I can go any direction very quickly. If I want to head east, there is a u-turn bypass to head east on 190. Again, no light. It's just ridiculously convenient to everything. If I wanted to, the Cityline stop on DART is just a minute away and it is a safe station. You can get all the way to DFW on the DART rail, FYI. Meals, food, and extras pros: Almost directly across the highway is Cityline. Whole Foods and tons of restaurant options. There is a massive city park right there with trails, as well. A couple of blocks behind is the super cute downtown Plano area with other excellent dining options. Obviously there are tons of retailers all over the area, so really you can stay quite close for anything you need. Accommodation pros: Clean and very functional room. I am on the end of the building, close to my car. I have the option to park outside or in the garage, which is nice in the unpredictable Texas winter. Great amenities, gym/pool. The gym is always available when I have wanted to use it. I have used the laundry throughout my stay, which is very convenient. I've grabbed free breakfast quite a few times. Good breakfast choices considering the pandemic, really. I make jewelry and have to ship stuff frequently, so access to a printer for shipping labels has been a blessing, as well. I wasn't sure how I would manage that during my stay. I prefer to clean my room myself and they have accommodated that request without any issues. The staff is very nice and seem to enjoy their jobs. Lastly, the property feels safe. I don't see random people hanging around anywhere and I have not noticed noise from other guests. I would highly recommend staying here for all these reasons, but I cannot express enough how nice it is to be able to get on the road so easily. Side roads can be congested in the Richardson/Plano area and the location of this hotel saves me about 15 minutes every morning as I head out.

Nice hotel, slightly higher price

The gentleman that was working the front desk the Saturday morning during our stay was extremely accommodating and friendly! I wish I would’ve gotten his name. 1 of the female staff (7a-3p shift when we checked in on Friday) was very friendly when I was speaking with her.. the gentleman that I’m guessing is an AGM type that was “checking” cleaned rooms before check-in on Friday never once acknowledged us even when standing in front of us... and the female 2nd shift employee was a typical 2nd shift employee. Busy with everything going on, but nice enough. The room was well enough clean, except the carpet needed to be vacuumed. It would’ve been good if the syringe with other trash in the parking lot would have been picked up at some point during our 3 day stay. But for the rate, guess beggars shouldn’t be choosers.

One night stay due to procedure for husband to avoid traffic delays. Was greeted by Tiba who was the friendliest staff I have met in quite some time. Most are just doing their job with not much conversation. We enjoyed our short stay, hotel room was clean and the general hotel was clean as well. Not sure where some of the negative reviews comes from as we did not encounter any of that.

I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!