Sadly I am writing this review because of the attitude of the reception staff. Their attitude was so rude and offensive, that for me personally, it has put me off wanting to stay at this hotel in the future. Whilst on our family holiday in Saint Josep Ibiza this week, we saw this hotel. It looked stunning The architecture leans heavily on Art Deco and art work could be seen from the street hung upon the walls. They advertised opportunities of spending a night for free in a glass room in reception. As lovers and practitioners of contemporary art, we were curious by their mission statement boasting of "activist" approaches to art and culture. Late on Tuesday 11th July we wanted to find out more about the hotel, its concepts and rates. We wanted to view the art more closely and ask more about its history, booking details and facilities and commission processes. The glass hotel room was unoccupied and staff were talking to other guests/clients. Our party consisted of two small families with one toddler and a young child. We assessed that there was nothing inappropriate for our children and walked though. After about a minute we were rudely told that children were not permitted and were asked to leave. Neither ourselves or our children were disruptive. We did not make a scene and left as asked. I found this deeply disappointing. They were blunt, rude and clearly struggled with good customer care. The staff did not have a dialogue with us - did not ask if we had a booking, did not enquire if any of the adults were interested in staying in the hotel and did not give information as an alternative to us being there with our children. They were unprofessional in ways that shot themselves in the foot. In looking at the reviews of the hotel, it is clear that others have raised concerns about customer care. It's deeply unfortunate that they chose to taint their classic, open minded, activist, creative image by the attitude of reception staff. For the attention of management: the receptionist was female on this evening and I would suggest that training be provided in communicating with clients/customers. They need to be trained to understand that, more so than other hotels (due to the compelling architecture and status as an art hotel) reception staff need to be receptive to new guests - these guests may be enquiring to book for future dates. Customer service is clearly is an ongoing issue which should be addressed as a priority.