Pabisa Sofia

Vacation for 12 days, family vacations, first of all bedroom was too small for 3 person, bedrooms was for 2 person just they put extra 1 bed. Inside bedroom has a small frigde empty not working good.10 of 10 for outside terras bedroom views.for bathroom ,toilet with sink too small, took all inclusive but we noticed that all inclusive wasn't not all inclusive, softdrinks we can drink at 11 in the morning, Lunch we got a 3 receipt for 3 glasses of beer,also in dinner 3 receipt for 3 glasses of beer, looklikes your oblidged to drink it all 3 glasses because that receipt you may not use at poolbar area, foods everyday always the same foods to served. This hotel we are not going to take anymore!staff not friendly.we took all inclusive they never ask us first what we would like to drink, we must do ask self. They ask first for the people who has to pay. For the price that we paid for all inclusive wasn't not worth.

I pick my holiday based on reviews - I’ve been honest and as balanced as possible- as I know these reviews have a big impact. I’ve written as a Pro and Con list. The PROs far outweigh the CONs PRO- very short ride from airport PRO - quiet accommodation with very few other people especially as start of season . PRO- Floor 7 - a really really lovely view to pool & beach PRO - cleaning ladies very very friendly and always spoke to my young child. PRO - room was cleaned and tidied nicely everyday with fresh towels. There is also an option “do not disturb “ if required. PRO - the food ! It’s always a risk with all inclusive! Great food fresh and tasty (I’m veggie ). Breakfast (8-11) great choices each day -cereals with various milks including oat milk. Seeded buns, & baguette Bread & sliced bread with self use toaster, lovely soft breads/ pain au chocolate/ pain au raisin/ chocolate chip cookie, cakes, donuts , pancakes, with Nutella. Various jams and yoghurts & honey. It was all laid out buffet style - with show case cooking. Boiled eggs / scrambled eggs/ fried eggs/ mushrooms/ sausages. Fruit (melon/kiwi/strawberries in sauce. Lots of choice! Can’t fault the food in any way. Lunch (12-1pm) was pasta/chips (very nice ) chicken burger / lots of fish/veg lasagne/beef tomatoes, olives, white onion, salads. Ice cream/ churros with chocolate / small pots of set vanilla yoghurt with fruit sauce top (all very nice). Dinner (6.30-9) breads/pastas/chips/roasted veg/ mushroom/roasted veg/ layered /boiled/chipped potatoes/ fish & salad - always fresh cooked pasta with various sauces (cheese/tomato/bolognaise) chicken /fish/ Everything was fresh and cooked before us. Waiters attentive clearing plates and glasses swiftly. Bedroom - 2 adults & 1 child The double bed and single bed were about 1 foot between so we easily pushed them together happily. Had a small fridge. We also had a small wall mounted tv (not working) reported this on the first day but it wasn’t fixed , wish didn’t bother us. The balcony with really such lovely views- and a table with 2 chairs. Outstanding to watch sunsets. You also have small fridge. . The beach is very short walk with decent and affordable places to eat and lots of supermarkets nearby. You can hear bars playing music at night but it’s not intrusive and stops before midnight. There is a sight seeing train which goes up and down the sea side. Everything is kept clean and working 2 lifts service the 8 floors easily. Reception is always manned speaking Spainish/ German and a little English. They have a small selection of crisps /chocolate & sweets & a whole fridge of soft & alcoholic drinks to purchase (cash only). CONs unfortunately not allowed room for 2h after arrival (we had been up all night & had a young child). We could see the pool being cleaned & the banisters drilled and lots of workmen around. We went to pool side which looked nice but told we could not use the pool for another day at-least - a

Hotel was good start at first so when I got to the room you could barely even walk in. I know I’m only a solo traveller but it is nice to be able to get changed in your room. I got woken up twice by cleaning staff at 8:30 then 9 am which is not a big deal but they just walk in and not understand people do sleep. Gym equipment is very old so if you’re looking for a gym stay somewhere else as you can tell there was 0 investment in it for at least 10 years. The lifts were beyond awful, very gritty on the outside and I pressed the buzzer 3 times and was standing on my floor for 15 minutes when trying to leave on my third night out. I wouldn’t mind but I was on floor 7 so it was very difficult. Overall not the best experience due to the cleaning staff and the gym which ruined it for me. The pool is nice and the surrounding area.

The stay was great and the property was beautiful. However, we had an incident where a member of our party was stabbed in the leg by a loose spring in the bed. We brought this up to the staff member on duty (Michael) who brushed it off, did nothing to help, and told us to simply go back to our room and flip the mattress over. This lack of professionalism and hospitality was extremely disappointing and upsetting.

The hotel , its amenities and staff are all good - the problem is the gangs of noisy drunk Germans at all hours of the day and night. S'Arenal is a German stronghold and didn't feel safe on the streets even during daytime. For future reference I will stay somewhere else.

The beds are the worst I ever slept on.

The food was excellent but the rooms need upgrades. Towels were old.

Strict rules, any customer wishes rejected

May 2022. 6 night stay, all inclusive. Hotel, staff and food are very good but the area S'Arenal is dominated by young noisy drunken Germans at all hours of the day. I was woken up by them a few times. The dustbin trucks early in the morning was also very annoying. In future I will stay somewhere else where it is peaceful and quiet.