Hotel Xcaret Mexico All Parks All Fun Inclusive Reviews
Hotel Xcaret Mexico All Parks All Fun Inclusive
Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, MexicoView Hotel Details
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Hotel Xcaret Mexico All Parks All Fun Inclusive Guest Reviews
4/5
Very Good
123 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.0
Amenities4.1
Service3.9
Cleanliness4.2
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All reviews(123)
Positive reviews(21)
Reviews with photos/video(9)
Awesome stay(12)
Great service(7)
Negative reviews(2)
Aunt Li Li
Suite with Ocean View
Checked in Apr 2022
Couples
4 Reviews
5.0/5
Outstanding
Posted on May 9, 2022
Very great experience, in the hotel really tranquil, and the parks really exciting! Worth the price!
6/8
Germantown
Suite with Ocean View
Checked in Dec 2022
Couples
12 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2023
I love this hotel. Amenities and housekeepings are good.But it is so expensive..
Anonymous User
Garden Suite
Checked in Oct 2022
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2022
We had a wonderful experience in this hotel! The hotel staffs are very friendly and helpful.
Maryline
Garden Suite
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 22, 2024
Hotel, wonderful staff, very attentive and the parks included with the hotel are great
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Qiqibabahua**
River Suite
Checked in Jul 2024
Family
54 Reviews
5.0/5
Outstanding
Posted on Aug 5, 2024
It was very exciting and you can go directly to the park. Both adults and children had a lot of fun. The environment is very good, the service is in place, and the facilities are complete. I will come again next time I have the chance.
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Stefan
Suite with River View
Checked in Dec 2023
Family
19 Reviews
4.2/5
Very Good
Posted on Dec 23, 2023
Very nice hotel with lots of pools and grottos, but unfortunately a bit confusing and no direct beach access. Very suitable for families, especially because of the access to the surrounding parks.
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Guest User
Garden Suite
Checked in Oct 2023
Couples
5 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2023
I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.
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Guest User
Suite with Garden View
Checked in Oct 2023
Couples
2 Reviews
4.0/5
Very Good
Posted on Oct 16, 2023
The facilities are clean and good, but check-in and check-out take too long.
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Anonymous User
Suite with Ocean View
Checked in Jan 2024
Family
10 Reviews
1.0/5
Posted on Apr 19, 2024
Very bad all-inclusive hotel experience. I will never go to any all-inclusive hotel again. All the food is not tasty. I don't know how long the shrimps have been left out before being cooked... It's like a pyramid scheme. They waste half a day telling you how good their company is and let you become a member. The hotel upgraded the sea view room. It's a rip-off!! They charged me 1200 USD, but you only need to pay 300 RMB more to book a sea view room online.
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김연희
Garden Suite
Checked in Nov 2023
Couples
3 Reviews
4.7/5
Amazing
Posted on Dec 18, 2023
All the staff were friendly and nice. It was better because there were only foreigners and no Koreans. Personally, it was a godsend that I didn't do Arte! On the contrary, I met a lot of Koreans during the tour hahaha.
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Shisandao-X
Garden Suite
Checked in Dec 2022
Family
4 Reviews
4.5/5
Great
Posted on Dec 30, 2022
A friend bought me the famous Xcaret water park. Hotel prices for Christmas are ridiculously expensive, especially the hotels owned by Xcaret. So this time, in addition to staying at Xcaret Mexico (hereinafter referred to as More Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half that of Hotel X (of course Hotel X includes amusement park tickets, you have to decide whether it’s worth it). Compared to X, which is famous among Chinese people, has better hardware facilities and scenery, I recommend Q more
environment:
Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and not to mention hardware. The beach is very unique, and it feels like an Avatar suspended mountain. Most of the beach is composed of rocks, and there is a small section of beach. The water quality is super good. X is the garden and Q is the jungle.
Catering Services:
If I had only stayed at Hotel X, I might have thought it was pretty good, but unfortunately I stayed at Hotel Q. In contrast, Q Hotel feels like home. The waiters are more cheerful and accommodating. The drinks are open to drink. The buffet has many fresh varieties and there is basically no need to wait for a table. On Christmas Day, you can eat lobsters and oysters all you want. There is no stinginess at all. In contrast, the waiters at Hotel
I also made a reservation for the Xin Gao Japanese meal, so my expectations weren’t too high. I ordered an appetizer of rice, and what came out was a bowl of white rice! I ordered sashimi without wasabi. The waiter said sorry, there is no wasabi today. I will give you pickled ginger slices instead of mustard.
Activity:
It’s very convenient to go to Xcaret’s parks, with buses running every 20 minutes. The hotel offers free airport drop-off, but reservation is required one day in advance.
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Guest User
Ocean Front Family Suite
Checked in Mar 2023
Family
3 Reviews
3.7/5
Posted on Mar 12, 2023
The service is given 3 points because as long as you stay in this hotel for the first time, they will sell you a membership, saying it takes a few minutes, but it turns out to be a few hours, wasting the time of the guests
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Guest User
Garden Suite
Checked in Dec 2022
Family
4 Reviews
2.0/5
Posted on Jan 21, 2023
The overall feeling of the hotel is average. There are a lot of people in a resort hotel, and it is very noisy. Music is still playing at 10:30 in the evening.
I booked the hotel through Ctrip. The agent was very unprofessional. I couldn’t find anyone for several days when I checked in, and Ctrip couldn’t solve it!
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Dulce Coral Rodriguez Garcia
River Suite
Checked in Oct 2022
Couples
3 Reviews
4.5/5
Great
Posted on Oct 16, 2022
I really liked the facilities, the food was very tasty and the only thing to improve is the non-alcoholic drinks, they are very simple.