The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
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Rooms and Guests
1 room, 1 adult, 0 children
All Properties in Playa del Carmen
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
Health Protected
1 Avenida Norte & Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720, Mexico
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With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach. This luxury hotel is 0.2 mi (0.2 km) from Playa del Carmen Main Beach and 6.2 mi (10 km) from Xplor Theme Park.Show More
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4.1/5Very Good·Great Location
Excellent location and facilities! Like food and care. 👍🏼
Guest UserAll 103 Reviews
Amenities
Indoor Swimming PoolOutdoor Swimming PoolDivingSnorkelingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBar
All Amenities
Surroundings
Airport: Cancún International Airport
(55.6 km)
Landmarks: Mamita's Beach Club
(270m)
Landmarks: Playa del Carmen
(710m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
13
Deluxe Master Suite Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Electric Fan
Microwave Oven
Private Toilet
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10
Deluxe Junior Suite
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Microwave Oven
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5
Deluxe King Junior Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Microwave Oven
Check Availability
Guest Reviews(103)
4.1/5
Very Good
Verified Reviews- Cleanliness4.2
- Amenities4.1
- Location4.2
- Service4.1
mohamad
December 18, 2023
The hotel looks nice, but is very noisy. Specially during mornings when you are sleeping. The restaurant on first floor starts working from 6:30 am and walls are very thin. So you hear lots of noise and hard to sleep well. But still they have good promotions for free messages and other stuff. I recommend getting a room on 3rd floor to have least noise.
Guest User
November 16, 2023
I like it so much that I want to come back again
I was satisfied.
The food is delicious and I went to another branch.
There is also a shuttle that can take you there.
It was easy to use and I recommend it.
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Guest User
November 10, 2023
Excellent location and facilities! Like food and care. 👍🏼
Original TextTranslation provided by Google
Andrea
January 26, 2024
Very noisy karaoke bar across the street that has ppl singing all hours of the night. The roof top is the only pool area and it’s a super small pool with minimal area to sit around pool without feeling like the focal point of attention alway. Not a “resort” style place. More like a Miami hotel roof top club with pounding House music all day and night. Food was really good at each restaurant, the front lobby bar had the kindest bartenders. We enjoyed the hotel look, the rooms were large and overall clean but they do not provide water bottles or new fresh clean cups daily to drink from which we found odd. Service was slow at the restaurants but everyone overall was kind except the front desk staff who had a few individuals who were rude but others who were great. Luckily when staying at the Reef 28 you have full access to their sister resort The reef coco beach which is a short 10 min walk. Coco Beach is a great family
Resort with a massive pool, great service and food which can all be used. If it wasn’t for access to coco beach our stay would have been a nightmare at the reef 28 but we were so happy with coco beach amenities and had beautiful private beach access.
Patrick
January 24, 2024
We were greeted with drinks the moment we arrived, for someone who greeted us and asked if we wanted free vouchers for a presentation for a vocation club. We agreed and then had someone for a hour threatened and pressure us to sign up for a 10 year contract paying for what you would pay for a brand new kia optima wanting a percentage up front for this vocation club wanting a down payment; I continued to decline where they became nasty, rude, threatening, and scary not taking no for an answer, I almost felt like my life was in jeopardy at this point, being in a foreign country. Then after the representative, manager couldn’t convince me they brought the their boss, where I stated I didn’t have the money for them to leave me alone. She then said can we offer you a credit, ‘like really! Ruined my whole trip where I felt threatened to even be there afterwards.
Alessandro
January 9, 2024
Nice hotel in PDC downtown, easy access to 5th ave lots of things to do. Spacious room and comfortable bed, nice rooftop but service there could be improved as it seems not many waitresses available.
Water is complimentary and you can refuel which is definitely a plus.
Price for breakfast too expensive 45 usd we preferred go to Starbucks 2 min walk.
Frank
January 9, 2024
Very Noisy, this "Resort" was very noisy most hours of the night. 630am when breakfast starts plates are clanging and music is playing. Then the restaurant closes but the music keeps playing til at least midnight. Do not book this place unless you do not want to sleep. Lastly we asked for a room change and even though they had spare rooms they were unwilling to move us to a quiet room. We booked a romantic dinner but had to cancel as we could not contact the arranger and ran out of time and we asked for a later check out and even though there were rooms on ******* and booking they said they were fully booked and gave us 30mins! not booking this one again!
Maria
January 22, 2024
Great location close to 5th ave and a beautiful rooftop pool lounge area with sweeping views.
Jovanka
January 4, 2024
Recently returned from staying at the Reef 28 and my experience went like this. The hotel is located conveniently right by the main ***** so you have easy access to all the entertainment. Starbucks located a block away which is convenient. Check in was quick and nice but they do try to offer you a concierge soon as you check in to sit with you, but due to long travel we declined. Once we sat they try to sell you on purchasing a package to tour the sister hotel which we declined. The room was very spacious and clean, nice pillows, few beverages in fridge, filtered water on each floor and a water jug to fill & place in place. Down side is the water was warm and when filling jacuzzi the water was cold. By the last 2 days the water got hot. Roof top is a party vibe everyday which was okay with us with great music. Our waiter Luis F was AMAZING AMAZING AMAZING. He was there everyday & was friendly the entire time. Breakfast was good but not a fan of the dinners. Food from bar was good wings, guacamole, nachos and fries. Drinks semi watered down so order shots. Overall I would stay again just eat elsewhere!
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children cannot stay at this hotel.
Cribs and Extra Beds
Extra bed policies vary according to room type. Please refer to the relevant room type policy. For crib policies, please contact the hotel.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | US$10.00 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4.2/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2018
- Number of Rooms: 224
With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach. This luxury hotel is 0.2 mi (0.2 km) from Playa del Carmen Main Beach and 6.2 mi (10 km) from Xplor Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Services & Amenities
Most popular business facilities
Indoor Swimming PoolAdditional charge
Outdoor Swimming Pool
Diving
Snorkeling
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Bar
Restaurant
Luggage Storage
Wake-up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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