DoubleTree by Hilton Pleasanton at the Club

Great location-right down the street from longer term parking at the airport. I’d stay here again.

Poor upkeep Awful service

The service at this hotel was fantastic. The desk staff were very friendly and welcoming and made efforts to make sure our stay was comfortable. I really appreciated the text message correspondence ensuring our needs were met and Melissa at the front desk went above and beyond. The room was clean and fresh each day of our stay and the beds, bedding and towels were of good quality. The bathroom shampoo, conditioner, body wash, lotion and hand soap all smelled very nice. The room AC worked well and the room and hallway were very quiet. I think my kids’ favorite part of the hotel was the fresh, warm cookies at the front desk.

Everything was amazing. Always a pleasure to stay at the Doubletree. Thank you for making my stay memorable.

Unexplained charges on our credit card The rooms and public areas were well decorated and clean. My complaint is with the very confusing billing: Various charges appeared on our credit card during our 3-day stay with no explanation except for the words "Doubletree Hilton." When I asked at guest services desk, there was no explanation for the charges, and was told that when the computers reset overnight, the charges would be deleted. Finally, after our checkout, the charges did come off. But why did they appear in the first place? The unexplained charges were very disturbing and left us with a unpleasant feeling about our stay at Doubletree Hilton Pleasanton. I won't stay at that brand of hotel again.

Check in guy was blah. Charged me in addition to already being charged by *******. Then said he didnt even though i showed him the charge kn my statement. We were placed on the 2nd floor. You exit the elevator and are blasted with heat, no ac whatsoever on the floor itself. Get into the room its just as hot. Turn on ac which is completely covered by curtains. Then it kept turning off and our tv wouldnt work. After many attenpts to get through to front desk she said our check in wasnt complete which is why ac and tv werent working. Bartender was nice and food was decent. Jacuzzi dirty, pool looked clean.