Residence Inn Pleasanton

Location is near BART, mall and restaurants. Room is spacious. Provided information were not clear, were told on email before arrival that daily cleaning service will be provided but we’ve been out on the first day and came back without cleaning done. Asked and was told rooms will be clean every other day. The room we were given got a clotted shower drainage, told the reception to fix it but nobody did anything not after 2 days of reminders. We were not offered a change of room either because the hotel was fully booked. The deposit they held on my credit card was still not released, hope it will be done soon.

It was very clean & quite area! The breakfast was amazing and it was different food for 2days

Friendly

This was our second stay at this hotel. The renovated spacious suite with a comfortable bed makes for an enjoyable longer stay. The complimentary breakfast is excellent with varying choices from day-to-day.

The room was really clean and comfortable. A very pleasant staff and atmosphere. Breakfast was great

Came out of town, and spend the holidays with family there, best experience. Loved it there. Very clean, very friendly. Anything you need they had. There was enough parking. Will forsure be coming back here.

Room was nice . However Someone in our hotel made the fire alarm go off right at check out and it was super confusing and no one was around to make sure folks were alright or out of the buildings in fact we walked right back onto the building that contained the hazard that made the fire alarm go off trying to get to our car. Which is super dangerous as we were not aware of the severity of the situation however minor it is folks should not be allowed to wonder back into danger unknowingly trying to remove them self or selfs from danger in the first place . Outside of that the was very nice stay and the staff were very pleasant the hotel was lovely and I would stay again.