Laurence
August 15, 2025
An odd mix. Must have spent huge amounts of capital on restoration and a wonderful spa. I can only imagine the financing needed. To make it work they are cutting serious corners with the spa not the hotel being the focus.
Great food in restaurants, great spa, lovely to walk around.
Breakfast solid.
Service was very spotty. A lot of staff saying ‘I think’, ‘it might be’, ‘I dunno’. Seemed very very young, obviously not trained. Really not a 5 star hotel in any sense.
The room - stayed in a suite. Was ok. Very small ‘king bed’. Black hairs on bath.
Room service - a joke. Could only order a cheese or ham sandwich after 9.30. Had to persuade the gentleman on reception to do it. He was also clearing the bar, answering phone and making food. Said he needed to ‘rustle around’ for some ham. £14 each, could have bought better at a Tesco express.
Charging - be careful. People in gas cars park in the charging spots. Only 3. Staff shrugged. Had to wait 24 hours to get a spot.
The biggest issue was health and safety. Bit of a death trap. Entered our room, walked outside and the step collapsed. Previous reviewers have said the same. I fell flat. Stairs outside room have low ceiling with no mind your head sign. Smack almost knocked myself out. Told staff three times to put up a sign. Was still not there on departure.
Again, spa fantastic, hotel nothing of note,
