victoriamelvinm
I’d like to start by saying, we loved Croatia as a place to holiday! And wouldn’t hesitate about returning for a holiday. However, the staff in this particular hotel, were really quite rude, so I would not return to this hotel. We arrived around 10:30pm on the 3rd of August , and we’re checked in by a woman named Adrianne D (I think was the name) all I can say, is the check in was not warm or friendly, it almost felt like we were an inconvenience. Details on the hotel were given very abruptly, and there was zero warmth in her approach. I’d like to add, that I have worked in hospitality for over 15 years and inspect hotels across Europe; the service on this reception desk is incredibly below par, and substandard to other countries that I chose to holiday in and work in. Overall the reception experience continued like this, for the duration of our stay, two other female receptionists, on separate occasions upon asking questions, regarding check out and the possibility of a later check out, were incredibly rude, bordering on aggressive. Simple questions were met with hostility. I felt the service in the bar was good and professional, no complaints. Overall the cleaning standard across the hotel was good. We didn’t dine in the hotel, only breakfast; however, noticed none of the handles on the buffet items were wiped down intermittently throughout service (for reducing bug transmission) no hand gel upon entering the dining area - pretty standard nowadays in most hotels, given Covid is on the increase again/Norovirus is at an all time high this year. Just an observation. Breakfast was good, plenty of choice daily; again staff not overly friendly, I don’t think anyone spoke to us at any point throughout breakfast service, not even a hello? Very unusual in comparison to other countries. Room was okay, I agree with other comments on here, very small, especially for three people. Bedding wasn’t changed throughout our stay, not overly fussed about that personally, but is unusual nowadays in most hotels. Pool very busy, as expected anywhere at this time of year, it was clean and no complaints. Beach you could get a lounger but had to walk right along to the end of the beach area! A decent spot was gone well before 9am. Clearly issues with people hogging loungers, towels down and nobody about! Usual in most hotels sadly. Podgora is a lovely place, safe and very clean, with lots of choice for food. Local restaurants, and people were all very, very friendly! Just seemed to be within the hotel the service was the issue. Finally, overall the trip was great, but sadly the hotel itself had very little to do with that. I am very big on service! I urge you to implement some training on your reception desk - the women we encountered were beyond rude! Like most people, we have awaited this trip for a long time, paying a substantial amount to come to your hotel, I think it isn’t much to ask to be greeted warmly and feel valued as a guest. I think your re
