Quest Sanctuary Lakes

Reviews of Quest Sanctuary Lakes

Quest Sanctuary Lakes

9 Greg Norman Dr, Point Cook, Victoria, 3030, AustraliaSee Hotel Details
Quest Sanctuary Lakes
Quest Sanctuary LakesQuest Sanctuary LakesQuest Sanctuary Lakes
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1 night

Guest Reviews

8.5/10
Very Good
87 Reviews
Verified reviews
Location8.4
Amenities8.6
Service8.4
Cleanliness8.5
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Positive reviews(9)
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Negative reviews(1)
Guest User
One Bedroom Apartment
Stay Date Feb 2025
Couples
2 Reviews
9.0/10
Great
Posted on Mar 11, 2025
I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word "black" merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said " I got you!". Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.
Response from Property: Thank you for taking the time to share your experience. We sincerely regret that your stay was disrupted due to excessive noise from other guests. Ensuring a comfortable and peaceful environment for all our visitors is our priority, and we appreciate your patience in this unfortunate situation.We understand how distressing it must have been, and we are grateful that you brought it to our attention. As you mentioned, our team responded promptly by contacting the authorities and taking necessary actions to prevent such incidents in the future. We truly appreciate your understanding that this was an isolated occurrence, and we are pleased to hear that you still recommend our apartments despite the inconvenience.We value your feedback and will continue working to ensure all our guests have a pleasant and restful experience. Should you choose to stay with us again, we would love the opportunity to provide you with a more enjoyable visit. Please do not hesitate to reach out to us directly for any future bookings.
Yin Man Amy
One Bedroom Apartment
Stay Date May 2023
Couples
18 Reviews
10/10
Outstanding
Posted on Jun 18, 2023
A place for rejuvenate and value for money. Location: we did not rent a car, but can go there from CBD by train (30 mins) and bus (10 mins). If you catch the 496 bus from Laventon, it takes a 8 mins walk to the hotel off the bus stop, If you take 497 from Williamslanding, it takes 18 minutes, but you can shop at the centre (Coles, Aldi, K-Mart and Chinese supermarket), eat at different restaurants, and have manicure or massage. Facilities: the unit is well equipped with cooking utensils, we cooked our breakfast. There is no buffet breakfast but a la carte menu at the country club. The country club has gym and swimming pool too. Nearby attraction: we went to Werribee zoom, Weribee Park, Werribee Mansion, Joseph's resturant. The zoo has a safari bus which is a great attraction. Staff: the staff is helpful. We requested a lake view room one day before. They helped us by calling the cleaner as our check in day is a public holiday. Much appreciated.
Response from Property: Dear AC,Thank you so much for lovely feedback!We would love to see you again.Kind Regards,QSL Team
Guest User
Studio
Stay Date Feb 2025
Family
1 Reviews
10/10
Outstanding
Posted on May 25, 2025
Excellent place
Response from Property: Dear Guest,Thank you for your kind feedback!Looking forward to seeing you on your next trip.Kind regards,Sakia
Guest User
Studio
Stay Date Dec 2023
Family
12 Reviews
6.0/10
Posted on Jan 9, 2024
It was very unpleasant and unpleasant because it couldn't be cleaned.
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Response from Property: Dear Guest,Thank you for the feedback. I am sorry to hear that your was not as pleasant as you expected. We do apologise for your inconvenience.Kind regards,QSL Team
Yanmai@
One Bedroom Apartment
Stay Date Jun 2024
Family
32 Reviews
10/10
Outstanding
Posted on Jul 13, 2024
It is a bit far from the city center, but the service staff are very friendly
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Response from Property: Thank you for the honest review. We appreciate the feedback and hope to welcome you back soon! Kind regards, The QSL Team.
Guest User
Two Bedrooms Apartment
Stay Date Nov 2023
Business travelers
51 Reviews
2.0/10
Posted on Feb 17, 2024
Very inconvenient. Service: Poor Environment: General Hygiene: average Facilities: Poor
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Response from Property: Thank you for taking the time to review. We would like to sincerely apologize that your time here on the property was not ideal. The comfortability of our guests and the service we provide is most important. We hope that you can accept our apology and your concerns have been noted. We hope that we can restore your faith in us in future. Kind regards, The QSL Team
Guest User
Studio
Stay Date Sep 2023
Business travelers
34 Reviews
10/10
Outstanding
Posted on Nov 12, 2023
The room is super big, with two floors, both with large kitchens
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Response from Property: Dear Guest, Thank you so much for lovely feedback! We would love to see you again. Kind Regards, QSL Team
Guest User
One Bedroom Apartment
Stay Date Jan 2023
Family
38 Reviews
10/10
Outstanding
Posted on Feb 19, 2023
In the West District of Melbourne, it is close to the golf course and has a beautiful environment. There are supermarkets, Huachao and hot pot restaurants Malatang nearby, which is very convenient. It's a 30-minute drive from the city and Aveyron Airport. It's the third time I've stayed here. The customer service is very good. After calling the toilet, it came to unlock it in ten minutes.
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Response from Property: Dear Guest,Thank you so much for the feedback! We are pleased to hear that our lovely staff could assist you with resolving any issues that occurred during your stay.We would love to see you again. Kind Regards, QSL Team