Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(21)
Positive reviews(18)
Negative reviews(3)
Guest User
Stay Date Nov 2025
Other
8.0/10
Very good
Posted on Dec 20, 2025
The hotel is exceptionally comfortable and clean, providing a relaxing atmosphere. The staff are incredibly kind and friendly, always ready to help with a smile. Its strategic location is the best part—it is just a short walk to Phewa Lake, vibrant souvenir shops, and lakeside street food. Recommended for anyone visiting Pokhara!
Guest User
Stay Date Nov 2025
Other
10/10
Outstanding
Posted on Dec 11, 2025
In Short time staff manage & create unforgettable movements. Happy to visit again whenever back to pokhara. Special thanks to Saloni tamang.
Guest User
Stay Date Sep 2024
Other
10/10
Outstanding
Posted on Oct 4, 2024
Clean rooms, good food, accommodating and friendly staff. Had a wonderful stay at big pillow inn! The location is great too. This was our first time at this hotel and we will definitely be choosing big pillow on our future trips to pokhara now.
Guest User
Stay Date May 2024
Traveling with friends
10/10
Outstanding
Posted on Jun 29, 2024
I stay in Pokhra hotel Big Pillow inn ........ The Hotel is Osm hotel Room are neat and clean ........ I liked the hospitality ................. All Staff are good ................. One Person there is very Special 😊 SUMIRA 😊 is very special for me She Helped me a lot For the All Taxi Booking & Pokhra Guidance 👍Thanksss SUMIRA👍
Guest User
Stay Date May 2024
Traveling with friends
10/10
Outstanding
Posted on Jun 20, 2024
I stay in Pokhra Hotel Big Pillow inn Hotels and Room is very Neat and Clean And Breakfast also very Tasty Very nice Hotel Big Pillow inn Whenever you go tho Pokhra stay in hotel Big Pillow inn 👍👍 Hotel Location is Osm 👍👍 All Clubs near by hotel
Mgarg500
Stay Date Apr 2024
Family
4.0/10
Posted on May 6, 2024
We booked 3 rooms on 1st may and 3 rooms on 6th may .total 7 pax stayed 2 nights .. We had a bad experience with breakfast . If you ask for readymade tea coffee you pay extra and when asked for croissant ( which was a part of the serving) was told to be finished .the hotel have there own bakery with visible baking. On asking they say we don't have more. Hospitality here is lacking. Better stay and eat out .
Guest User
Stay Date Mar 2024
Other
10/10
Outstanding
Posted on Apr 7, 2024
The hotel is very well located close to lots of shops, restaurants, and a short walk from the lake. I had a comfortable room with a private bathroom and a balcony. The food was tasty. The highlight was the friendly welcoming staff who gave good recommendations for my stay in the area.
Guest User
Stay Date Jan 2024
Couple
10/10
Outstanding
Posted on Feb 10, 2024
Warm-hearted, extremely helpful staff without exception that went out of their way to ensure we had a very pleasant week. Room had everything we needed and with a delicious breakfast buffet this place are highly recommended and we will happily return on our next visit to Pokhara.
Guest User
Stay Date Nov 2023
Other
10/10
Outstanding
Posted on Dec 11, 2023
Thank you so much for all the members of big pillow, it is the best place to spend quality time with attentive and friendly staff swith delicious food bakery. I would highly recommend this place for everyone.
Guest User
Stay Date Oct 2023
Other
10/10
Outstanding
Posted on Nov 14, 2023
Chose this Hotel as our place before and after trekking of Annapurna Base Camp. The staff were very friendly and helpfull, the one was doing the extramile is Sahira from Front Desk. Would love to talk all day with her and she doesn’t mind to tell us about Nepal and where to go. Talking about their food, that was really great. I love their Poori bhaji most for breakfast and I’m madly in love with their Tom Yum for my dinner before and after trek!!!! The room is quite big especially for people who will doing the trekking, it’s spacious to pack and un-pack our stuff. Their hot shower and rain shower is heaven! And the location is very convenient. Would love to stay here again if I ever come back to Pokhara (hopefully soon) 🙌🏿
Guest User
Stay Date Oct 2023
Other
10/10
Outstanding
Posted on Nov 12, 2023
I would recommend Big Pillow Inn for anyone looking for a nice, well situated, and comfortable hotel at an affordable price. The bed was super comfy, the bathroom was basic but good, and the breakfast was amazing (their pastries and sourdough are super).
Guest User
Stay Date Oct 2023
Other
10/10
Outstanding
Posted on Nov 8, 2023
The location is very good. The service is excellent. Breakfast was awesome. Beautiful Sahira from front desk helped us a lot. We all will surely visit here again. Thank you so much sahira for your kindness and help.
Guest User
Stay Date Oct 2023
Other
10/10
Outstanding
Posted on Nov 8, 2023
The pillow is very nice as the name BIG PILLOW INN. Everything about the hotel was exceptional. It was clean with excellent service. Thanks to sahira and all the team member,😇💕 We all enjoyed a lot.
Guest User
Stay Date Sep 2023
Other
2.0/10
Posted on Oct 28, 2023
Front desk girl Sahira is PROSITUTE her friendly I slept with her bt Worst customer service experience!!! Would give 0 for customer service, if allowed We went this morning for breakfast at their restaurant. Ordered coffee and breakfast. After 30 mins, the waiter comes back to say that pancake isn’t available. Nowhere it takes that much to decide what you can and what you can’t make. Took another 20 mins to bring the coffee which was also not exactly as ordered. Smh. Then after another 15-20 mins, the waiter brings in food where I specifically mentioned (more than once) to put bacon and ham on the side- coz of the dietary restriction for two of us. But both the food came in mixed with bacon and ham. WTH !! We asked for bill, we were already late an hour. But the waiter was brave enough to charge for his mistaken order. And used false language when asked why the bill included those items. Our morning was ruined. But we left quietly for people eating at the restaurant. I highly recommend my friends NOT to ever get into this restaurant. I don’t know how the hotel is, but the customer service training seems lacking, for sure Worst experience in Pokhara so far
Guest User
Stay Date Sep 2023
Other
8.0/10
Very good
Posted on Oct 22, 2023
I found very good hospitality and clean hotel in center of lake side. Staff are very friendly and facilitative to gust. i cam with small kids both enjoy straying in this hotel with good, clean room with varieties of food in breakfast menu. i recommend it is reasonable and best hotel for local as well as international tourist. Thank you hotel team especially Sahira je .