Comfort Inn Hotels in Ponta Delgada

It is the best hotel for the whole trip. The hotel staff are warm and the room is very clean. I stayed for three nights, and the new bedding was replaced every day. The room has a good view.

Love love love this hotel! Don’t let the slightly odd location fool you (it’s right at the entrance to the city; it’s actually perfect once you’re acquainted with the area, and walking distance to just about everything in PD). Also, the inside of the hotel is perfect – new, modern, clean, spacious, and refined. The outside doesn’t do it justice. The spa: Amazing and pristine. We used it almost daily. It’s so clean and has everything you need after a full day of exploring on your feet. The breakfast: Wow. There’s little else you can think of wanting. The service/concierge: This is the best part. Every single employee of the hotel was wonderful, caring, and attentive to our questions and wants. The recommendations given by Luis and Victor (apologies if I misspelled your names!) were exactly what we wanted. We arrived without much of a plan, which ultimately didn’t matter – Luis and Victor helped plan out or itinerary, location by location, including the restaurants. This hotel has few, if any, negatives. Stay here, it won't disappoint. We’ll be back!

A fabulous hotel, going through ownership changes when I stayed as some features are unfinished construction but no complaints. The views from every part of the hotel are beautiful. The bedroom was superb, the swimming pool was very nice and breakfast was amazing. The dinner was good but minimal on offer due to change of ownership. This will be a very very lovely hotel once it has been fully completed and maintained....defiantly worth going back to again in the future. The reception, restaurant and bar staff were very friendly and made my stay very welcoming.

The front desk employees were exceptionally helpful. The gave good suggestions for restaurants and sites on the island. They even called a site to make sure they were open on a national holiday when most places were closed. The restaurant had a large selection of food choices on their breakfast and dinner buffets. We ordered Ala carte at dinner and the food was hot and freshly prepared. Not a lot of spice, but flavorful non the less. The location was a little away from town center and had no ocean views. Rooms were very clean and special requests were handled quickly.

The hotel is beautiful and has a very nice location in the center of the town and not too far from the marina at all. While each room is a little different in dimensions and layout, I found that it added to the charm of the building. We did have some trouble with the climate control (either being too hot or cold.) The restaurant in the hotel was absolutely delicious if a little more expensive than some of the other restaurants nearby. The reception staff were very helpful and available every time we needed something. My biggest complaint is not really with the hotel, but there are many beggars who would catch you on the way out of the door. Other than that, we had a pleasant stay.

So far the best hotel of this year's Azores trips. Beautiful, very clean room with view of the port. Great Spa! Good breakfast and extremely friendly staff. One point of criticism: like in so many hotels, there is no enough possibility to dry wet clothes. On the Azors it will keep it wet from above. And it would be nice if you could dry shoes and jackets.

We booked a 6 night stay in the Azores through Travel Zoo and picked Hotel Delgado. We couldn't have been happier. The rooms were nice. We had a renovated room on the fifth floor. There was a small deck overlooking the street. Perfect location. It was a short walk to the port and there were several restaurants in walking distance. The breakfast in the morning was good. There is a small bar on the ground floor. We stopped there every night either on the way out or when we got back. Carlos is the bartender and he was fantastic. He was working his tail off taking care of everybody and was always pleasant. Plus he is very knowledgeable about the island. He left a great impression of Azorean hospitality on us. We'll definitely stay there again next time.

My opinion is that this establishment has a confused identity in that it is unhospitable, bordering on unfriendly, poorly located and charging high end rates but also provides touches one would expect to find in a cheap budget hotel chain. The Positives : Our room was on the Executive Floor and was spotlessly clean, big in size, with a comfortable bed and good quality bedding. For this it gets a star. The ensuite was also large with an in-bath shower, with a good quality rain forest head, however I personally dislike in-bath showers and consider them to be a safety hazard. I believe every hotel at this stage should be providing a walk in shower. The hotel has a nice pool with a sauna, steam room and jacuzzi for which it received its second star, however these areas can be busy when tours are in the hotel. The Negatives : Our room did not have a balcony hence the sea view was really irrelevant due to the window cill being above waist level therefore the view could not be enjoyed other than in a standing position. The tea tray was abysmal, indeed I have never seen its likes in a budget hotel !! paper cups were provided ???? when I asked at reception, I was simply informed that's what they provide. Paper cups in an executive room ?Any environmental value was quickly superseded by wrapping each in single use plastic. Furthermore no milk was provided nor was any welcome note or complimentary water. I have never stayed in any hotel anywhere worldwide that didn't provide complimentary water in the room, let alone one charging such nightly rates. The buffet breakfast is substantial, yet here again there were issues as discussed in previous reviews and touches of budget chain hotel. I yet again simply cannot understand any executive chef permitting cold plates to be provided to serve hot food, not that all the food will be hot to start with, indeed depending on your luck and timing the food will vary from warm to stone cold and certainly cannot afford heat loss to a cold plate. Tea and coffee are self served from 2 machines in front of which you queue up !!! a queue which can be significant when tours are in occupation. I have never queued for tea in such a manor in any hotel previously, it was more akin to getting tea in a petrol station than a high end hotel. Unhospitable : We arrived early after a long journey and dropped the bags at the hotel, we were informed that the room wasn't ready however if such became available prior to the 15.00 check in time that the hotel would ring us. We called back at 14.00 hot and sweaty, ready to throw ourselves in a chair for an hour to be told that the room was now ready ??? Well then as I have complained strongly in another review, where was our phone call ??? Mind you in hind sight the reception did not show much hospitality in many issues. We walked in and out of the hotel, past reception, several times per day, and not once did the receptionists (at times up to 3 of them at times) lift there eyes or acknowl

Antillia's facilities - pool, spa, fitness center - may put this in a 4-star category, but our room definitely was not at that level. I booked Antillia through an Azores tour operator and I trusted their judgment on this being a 4-star hotel, based on a wonderful experience we'd had in Terceira last year. I was expecting something comparable. I don't know if we were put on the ”package traveler” section of the hotel - we had to take two elevators to the lobby area and were some distance away - but there was no coffee maker or kettle, no mini bar (despite a listing of items on the desk), no toiletries aside from a body/hand/hair gel, and despite asking for a double room, we were given twin beds. Which were pushed together, but made up separately. It's not the same. I was surprised when I saw housekeeping staff leave a room with a kettle, so maybe some rooms have a coffee/tea-making setup. Breakfasts were sumptuous but were not included in our rate. I know that's an issue for the tour company and not the hotel. The best part of our room was the balcony. The room was clean and tidy, but no frills. The reviews calling this a luxury hotel - I'm not sure where that comes in. I joked to my husband that it would be easier for someone to get their legs waxed at Antillia than to find a cup of coffee : ) Check out Apito Dourado down the street for a great meal!