Microtel Inn & Suites by Wyndham Pooler/Savannah

Room was ok. Clean and standard. Check in for us was ok but only one person who half the time needed help. I believe his wife was in a hallway room and he ran back or they calls out to one another in another language. Your breakfast are usually top grade. This one was not. Working by himself - I wouldn’t stay here again.

Enjoyed my stay, clean room and bathroom, smelled nice, had all the amenities I needed. The rooms could use a few more lights though.

Breakfast was ok, room was clean, a lot of road noise. I-95 is pretty much right out back window. Major accident so all kinds of sirens.

Check-in was HORRIBLE!! The lady was eating watching tv while sitting in the dine in area. I thought she was a customer. She chewed and stared at the computer for five minutes before doing anything. Was rude to me when I got impatient. Made me precheck-in after doing precheck online. Gave us a key to a room already occupied. Made excuses when we went back to the desk for new unoccupied room and still slow and rude.

Hotel is kind of outdated and could use some remodeling. Not much in the way of breakfast. No coffee maker in the room.

The room was at the end of a hallway on the first floor. It was supposed to be handicap accessible. The toilet area had a grab bar and slightly raised toilet seat. There was not a walk in shower. It was a step in tub. That is not handicap accessible. There was an outside door right next to my room. The desk person said I could use that entrance to make it easier, which was great, EXCEPT the door, after opening, would not close securely. The desk person assured me no one would know or use the door to get in. He said I could use the "DO NOT DISTURB" sign for extra safety. There was a communication problem. He didn't speak or understand English. I did not feel safe at this location

The shower wouldn't drain properly so I had water over my feet the whole time I was showering, and found a lice on the bedspread.

Front desk personnel were rude and very unprofessional. The property is in dire need of an update.

I love Microtel brand and this particular one was a poor representation. The door frame to the connecting room was broken which was not comforting sleeping in the room with my two young children. The room was cleanish but not at all to the standard of what you would normally expect from Microtel. There was no elevator to the second floor which was a problem for my mother in law and not disclosed until after booking. The woman working the front desk was not efficient and had no idea where the key to the lobby bathroom was located. I hope this is not Microtel's new standard.