I paid 50% deposit when I booked a room for my husband and myself. When we arrived at the Guest House I wasn't sure if I had paid or not and how much, so I paid the full amount of R1500-00 with my credit card. (I was a bit anxious at that stage as my husband had eye surgery that day and my mind was pre-occupied with taking care of him). When I realised that I had overpaid, I spoke to a staff member the day we checked out, a lady a reception, and she said "I thought you had paid, I was sure of it". So she said she would tell her boss and I would be reimbursed for the over-payment. That was last week (16th February 2026) Despite several phone calls and e-mails being sent, I have had absolutely no response. I feel cheated. I feel that they should have checked before I went ahead and made another payment. I feel that the owner is deliberately ignoring me, because they don't want to reimburse me. I will never stay there again.