Kenton Hotel

This hotel is a disgrace. We today checked out after some back and forth with the hosts who agreed to refund our second night after our complaints of a dirty room and broken facilities. We have now left and not only have they not refunded but taken part of our security deposit, claiming the towel was dirty (this is because we dried our feet after a shower and they were dirty already from how disgusting the floor was which had already been complained about) and that the electric sockets were working (they described a totally different area of the room from what we complained about). We have travelled America for a month now and this is by far the worst stay, near filthy with hairs on the bed upon arrival, floors thick with dirt and grubby towels. The ‘hotel’ provide shampoo etc but when we pumped some out, black gunk came out implying the insides of the containers must be disgusting. The location was awful too, right besides a train line and surrounded by homeless setups. There was only one area to plug in our charger and the hairdryer by the bed which we did and the whole thing blew leaving no source beside the bed and the rest of the ports in ridiculous places around the room. Finally, this place takes $50 out of your account without warning the day before arrival which they will keep part of for any reason they can make up. AVOID AT ALL COSTS. See pictures below for the pure filth that came off our feet from simply walking from the shower to the bed and drying our feet and the only source to use electrical devices next to the bed which blew and stopped working (time should be showing on the alarm clock when working).

There were no posted business hours for the office. I arrived for checkin in the early evening and had to call an after hours number that said I needed to fill out a verification online. The person on the phone was nice and helpful but I wish it was more clear what was needed when booking here. It is all street parking and you will likely not have any interaction with staff. There was also ants in the bathroom coming through some of the shower tiles and the main room's floor hadn't been mopped prior to checkin. For the price, it was great to be in Kenton but this place misses many marks.

The good part is the room was clean. The bed was comfortable and I got the exact room I asked for on the site. I also didn't hear anything from the other rooms are outside. Now the bad part. There was no one at the front desk during my 3 day stay. They said they sent me an email telling me to get my key from the lock box, but I never did. I did get their confirmation emails, but not the important one. My tv remote had low batteries, to which I emailed and got a response. I guess they changed the batteries, but never got my trash or made the bed. There is no parking lot, so you must park on the street. There's also no coffee marker. =( I took the hand towel from the towel rack and it fell off the hook. All in all, it's all fixable stuff. It's a nice quirky hotel, but just needs a little work.

Kenton hotel in Portland Oregon @ 8355 North Interstate Ave. Do not stay there. Not even worth 1 star. I slept on a urine soaked mattress that was air dried then given new sheets for 5 days. I had a 24 migraine after laying on the bed for 30 minutes and a head ache the rest of the time cause of the smell. They have no permanent manager on duty and when I did talk to the lady she gave me an airfreshener after admitting she new their was still a smell. Plus I specifically said it was coming from the mattress twice in our 30 minute conversation. Then she proceeded to lie to her boss about resolving the issue so I was ignored for the last 4 days staying their. Then before checking out I pulled all the sheets back on the bed and that's when I found the air dryed urine stains. Two of them. Pictures below. I know it's kind of hard to see the yellow stains but they are there. I contacted them via messenger, it's the only way they can be contacted if you need anything, about what I found and they first said no one else complained before me. Then they said they would give me one night free and a discount for a future stay. They still have yet to give me any type of refund.

I arrived after dark as a solo traveler, went up to my room only to find that my toilet had been used and was soiled. There is no staff here, so I emailed the property right away. There was not even one, thin paper cup in the unit to get a drink of water so I drank from my hands. A very slippery bathtub provided for a tricky shower. Who would not want to give four or five stars to a perky, interesting Portland hotel? However, cool murals cannot make up for a poorly run hotel with no staff on site.