Guest User
December 20, 2025
We stayed at the Marcus in November. It is a very accommodating hotel, thoughtfully designed to a very high standard. The décor is very pleasing to the eye and themed to spark interest and conversation. The staff are very personable, engaging and helpful. We encountered Amy and Rachel (at different times during our stay) at reception, who were both pleasant and welcoming. I was surprised but pleased by the additional security (key pass) to access the hotel’s accommodation area. The room was lovely, well-presented and very clean. I loved the rainfall shower. As we only stayed the one night, we didn’t encounter the cleaning staff, but they are doing a great job. We had the opportunity to enjoy an evening meal and breakfast, and the food was delicious. I wasn’t sure when I booked about the “Asian Fusion” menu on the North Coast, but it was really tasty. The menu was explained very well (flavours, level of heat, spicy etc), which put my wife at ease, as she can be a little plain in her choice of food. Thank you, Rachel, Evelyn and Andrew, for looking after us during our evening meal and making it a delightful experience. For breakfast, Rup took us to our table. Again, very engaging and personable, which comes across as very genuine. Our engagement with the staff was of a very high standard, and the hotel layout, design and theme were very easy on the eye. I have one regret; we didn’t stay for longer. Next time we will.