Dulles Suites

Poor service on cleaning environment and not friendly 

Kitchen was fully equipped for cooking, although I did not cook. Parking was adequate. Parking was well lite.

The room was clean and spacious. Nice kitchen space, with a simple area to work or relax. The only issue was the walls are very thin. You could hear everyone and everything. It was like being a dorm room.

My reservation did not show in my app so I had to book another room. I didn’t get the opportunity to alter my booking nor stay at the property and I’m am waiting on a refund for this reservation. I spoke with a rep that said they will follow up on Monday.

Rooms are very big withe all new furnishings! I was not pleased with getting a call from the front desk when sleeping to see if i was cooking? Totally unprofessional! At check in i was not given the room i was told it was available! When i tried my key to get in the building it did not work!

I am writing to formally express my dissatisfaction with my recent stay at your hotel, which was unacceptable. The dishwasher was not working, and despite reporting this to the front desk, no one attended to the issue. More seriously, we found a cockroach on the bed inside the bed linen. This is a serious hygiene and health concern. I provided photographic evidence to the front desk, yet no action was taken. Additionally, the bed linens were stained upon check-in, there were no toilet rolls or body wash in the room, and only one plate and one spoon were provided. These basic standards should not be lacking in any hotel accommodation. Due to these multiple failures in cleanliness, service, and room preparation, the amount paid for this stay was not justified. I am therefore requesting the immediate refund of my deposit. I expect a prompt response and resolution of this matter.

To Whom It May Concern, I am extremely disappointed with the service I received. This was not a great experience at all. I did not get the room I originally reserved, and the front desk staff twisted words when I asked about the issue. The person helping me was in training with no supervisor present, which made the situation even more frustrating. The room provided was very small and could not accommodate three people as needed. Because the reservation could not be honored, I received a refund—but I did NOT receive the full $125 that was supposed to be refunded. Overall, this was poor service, and I am requesting that the remaining $125 be refunded immediately. Thank you.

Staff support was lacking didn’t get to book the hotel they said they couldn’t find the name it was under and i could not get my refund back wasted money coming from an hour drive and did not get to get the hotel.