Hotel Moran & Spa

The rooms are nice and spacious. Everyone was friendly and helpful.

I visited the hotel during my bike trip with friends. I did not plan to stay there but nicely served dinner in the hotel restaurant inspired me to stay overnight. The price was surprisingly high. The room was definitely overpriced. It was small and smelly as nobody was there for months. TV set was not plugged in. Not only to electricity but also to the cable which I had to fix on my own. The worst however was the experience with the breakfast. The breakfast was served at…. 8 am…! The information was written at the desk what I did not notice while booking the room but I have never seen such thing in a 4 star hotel. Since me and my friend was planning intense bike travel and we wanted to eat something at 7… I asked to prepare basic product to eat or drink. Simple bread and coffee. The receptionist refused even to try. It was 7 am and I am pretty sure there was something ready in the kitchen. Really - a cup of coffee would save the situation. The hotel is at the end of day not that bad and nice situated but behavior of the staff is absolutely disappointing. Two star motel. Definitely nit 4! I will never come back.

The hotel is very nicely situated right on a lake. It’s very lovely and it seemed week kept. The only issue was the service, I. Particular the restaurant. We waited for 30 minutes to be given a menu after being seated. Even getting seated was a bother. We ended up just walking to a table that was not cleared and asked if we can just sit there. They cleared it but that was just the waiter taking the plates off the table. After getting the menus it was another 25 minutes before being asked our order. In the end we just ordered everything all at once so we would not have to wait for the waitress later for desert or more drinks. With respect to the hotel, I had requested one bed but when we got our room it was two twin beds. I went to reception and the solution was just to join the two beds. Not ideal but I was to tired to argue any further. The place is really nice. But the service just kills the rating. If they were to improve that, it would be a really great place to go to. I also want to point out that it’s June during our visit. I would not want to be here In July or August when it the busy season. I will still give it another try some time since the amenities make it worth another try. I am just hoping for better service all around.

Comfortable but the lack of proper reading lamps in bedroom i never experienced before

No COVID guidelines followed. Buffet service in the middle of a pandemic? Seriously? Guests unmasked serving themselves lukewarm buffet food with no social distancing. Food in the restaurant wasn’t much better. Shower didn’t work properly and was dirty. At around €500 for two nights we left feeling ripped off. How this hotel has four stars is beyond me.