Best Hotels in Prescot

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

we came back from an event approx midnight. asked for 2 glasses of red wine at the bar. staff member offered us a number of bottles . we picked one, she opened it. then the duty manager turned up and said that this wine wasn’t available by the glass only by the bottle. ( which was £55) we explained that we were offered this option by the bar staff but he still said no. bar staff then had to put the cork back in the bottle. we asked how they could do that when it could only bought by the bottle and no customer would buy a bottle of wine that had already been opened. no change. out of courtesy to the bar staff we agreed to pick another red wine. turns out they only had one glass left of that one and no spares . therefore we ended up with our 3rd choice option. this all took 45mns from order to serve. some of the worst hotel service we have ever had.

We had 2/2 sleeplessnights, the bed had springs stuck in our backs in the first room, we then asked to change rooms, we were given a different room which the bed was slightly better. The second night we realised we had left something in the first room, it was an important part of my husbands cpap machine as he has sleep apnea. I went to ask at reception and they told me that housekeeping would of put it in lost property, I asked if I could look in lost property but the answer was “no” you will have to come back at 9 am the next morning. I tried to explain the importance as my husband can’t sleep without it as he stops breathing… the answer was still “no” so we had another sleepless night. I understand it was our fault for leaving this part in the first room but surely this wasn’t the first time this kind of thing had happened??? I felt it was a very unreasonable situation…. Surely someone other than the housekeeping staff would have had a key to lost property. We will not be staying at The Adelphi Hotel again. Regards Gill Sellars 1st room 676 2nd room 370

So, to start with the main thing for me when I stay somewhere is the staff and service and this is why I'm rating this hotel 5* stayed for 3 nights with my mate and was blown away by the reception staff, friendly knowledgeable and nothing was too much trouble. I'm rubbish with Google maps so was always asking directions to things and everyone was really helpful. To the room, we stayed in the Yellow Submarine, massive room, biggest I've ever seen, a few little niggles but probably just me. A bin in the main room would be super handy as only a tiny one in the bathroom. My mate loved the jacuzzi bath but I prefer a shower and although the actual shower was fab I was like Bambi on ice in the tub, so much so I had to stand on a flannel, I know the jacuzzi is the main thing but some kind of shower mat would be handy as super slippery tub! Location was perfect, so central and despite being threshers week and a LFC international home game we were not disturbed by any late night noise at all. Thank you for a brilliant stay and would not hesitate to recommend this hotel

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

Dora the bartender is by far and away the best bar staff I have ever met. She deserves the world and I would come back in a heartbeat for her. The room is beautiful and the reception staff were effective and very efficient. A perfect place for a hotel, right on the Albert Docks next to everywhere we wanted to be.

The service still had teething problems. The attitude is spot on with a few exceptions but this appears to be training problems. They need to gear towards a high end cruise for staff. I have visited again but felt hussled rather than looked after. It will be great i am sure .however was promised personal service this do not happen.

First time staying in this type of accommodation and were very pleased. Room great, amazing location with so much nearby and we were able to walk everywhere we wanted to go from here (train station, University, tours, shopping, restaurants) while feeling completely safe. Reception staff were so friendly and made us feel very comfortable. Suite had everything we wanted and was so quiet even though it overlooked the street. Hope to stay here again soon as we loved it and would highly recommend to others. PS: Nicky - ”Buzzer man” from Canada says Hi.

Checked out this morning as I had an appointment at Liverpool Hospital, beds were very comfy and the Hotel was very welcoming, lovely fish aquarium in the lobby which was very fitting with the theme. Breakfast was great with very lovely food and lovely wait staff, in particular a lovely tall brown haired girl, I forgot to ask her name, stood and had a conversation with me then gave me directions to the hotel and offered to call my taxi for me. Would recommend to any weary travellers looking for a good nights sleep and a lovely cooked breakfast.

Great location only a short walk from Lime Street station. Easy check-in, we arrived after hours on a Friday night and all instructions were sent in advance and easy to follow. Spacious room with tea, coffee etc and bottled water and soft drinks on arrival in the fridge. Towels, shampoo etc provided. The only glitch was the wi-fi not working all weekend during our stay, caused by a power surge and unable to be fixed until Monday. Would highly recommend, staff very helpful.