Clarion Pointe Prescott Valley

Breakfast did not have a lot of options. Chicken nuggets on breakfast bar as meat option was odd. No eggs.

This hotel has really upgraded since turning into a Clarion. It was very clean and quiet. The staff were all very nice and helpful. We loved how clean and modern the upgrades are.

In 35 years of traveling this is one of the worst hotels I have ever stayed at. The cost was $180 for the night which is extremely high for a budget hotel but everything was high given it was the evening of the Prescott Courthouse Christmas lighting. The only positives are the front desk lady (Julie) & in general they did a decent job keeping the rooms updated. However, when we got to our room the bathroom was dirty (floors and tub surround). We were tired & figured the rest of the room looked ok so rather than switch rooms, we'd deal with it & shower when we got home the next day. After being in bed for an hour or so, we could hear the loud moaning & groaning of the people next door, we banged on the door which quieted them down for a couple of minutes but this went on amazingly for over an hour at which point we complained to the front desk & they moved us to a different room. After moving everything to another room in the middle of the night we found the bathroom in this room was just as bad as the first but this time the wall had vomit or urine on it. Very early the next morning the people next door started going at it (walls are paper thin). We showed & texted the pictures to the front staff lady (Julie) & stated we wanted our money back. Julie apologized for the noise; agreed the rooms were disgusting; was going to send the photos to her boss (Jericho) to see how to give us our $ back since we already pd ******* & Jericho would call us back; still waiting.

Keep your eyes open or you will dri e right past it. Friendly Staff a good place to crash for the night.

The lady that checked me in was great; but the one that checked us out was rude when we informed her that the room was very hot and we did not turn on the heater. I was on the first floor keep in mind facing the parking lot and instead of apologizing for the bad night she said why we didn’t prop the door open or the window. Yes we could have turned on the a/c but it still was rude for her to blame us for being uncomfortable in the room. The online description also stated that it was a 7 minute walk for the town center which is a lie as it’s a 4-6 minute drive. It also was difficult to get out onto the main road as you can only turn right and not left, which is an annoyance as you have to go in a circle to go places.

It was a nice, recently updated room. The staff was friendly and a continental breakfast was provided. I only wish there was a coffee pot in the room

Jess was perfect,great customer service skills.room was very clean but the beds were lumpy,the noise from the surrounding area woke us up,the walls are very thin and can hear every footstep, there was no pool but the add showed they had one,and the breakfast was terrible.the very bare minimum was available for breakfast.but the price point was very good but was hoping I got a great deal but I got what I paid for.but the staff was excellent.

This hotel is very conveniently located for me. The staff was very friendly and helpful. The place is very clean, and very comfortable. Breakfast was included. I was very happy with my choice. No complaints!

It was good. Only complaint was the floors were dirty. I know this because I spilled some water & cleaned it up with a rag. Twice. Once in the breakfast area. Dirty floor. And once in my room. Dirty floor. Both rags were filthy. Other than that everything was great.