Renaissance Providence Downtown Hotel

The location is excellent, the room is spacious enough, and the view is great. The staff were super nice initially, but the person at checkout was really rude. When we checked in, we received a $20 voucher, which we were told we could use for ordering food. We called room service, and they said we just needed to mention the $20 voucher when ordering. So, we ordered breakfast delivery, and both when we placed the order and when it was delivered, we informed them we wanted to use the $20 voucher. The restaurant staff said it was fine and just to give it to the delivery person, which we did. However, when I checked out, the front desk said there was no record of my $20 voucher and asked for the voucher number or a photo! I was speechless! Everyone, please be careful about this trap next time you stay here! If they hadn't given me the voucher, I wouldn't have ordered room service at all. They also never told me I needed to remember the voucher number myself and tell the front desk! You, the front desk, gave me the voucher! So frustrating! Also, the room service food came in paper boxes. What's the difference between that and ordering Uber Eats? The experience was really disappointing.

The room is very unique, next to the Capitol. We were upgraded to a Capitol view room for free after we told the front desk. It is quiet, clean and comfortable. The service attitude is also very good. The hotel is in a good location, close to Brown University and Federal Hill, and can be reached on foot. A taxi is also within $10. The first choice when visiting Providence.

The room faces the Rhode Island State Capitol, and it is very comfortable to work in front of the window.

The room is quite spacious and well decorated. The front desk gave me a view room and upgraded it to free breakfast. I thought it would be noisy on the first floor, but it was very quiet. It is also convenient to get in and out. Valet parking is $40 a day.

The room is spacious and bright, the bedding is comfortable, the hotel is located on a hillside, next to the ancient building of the town hall, the sunset is beautiful, the front desk service is warm, and it is a good stay experience.

Overall it's good, but there's nothing special about it. Breakfast is not included. There's nothing else around except Capitol Hill and a relatively ordinary shopping mall.