Guest User
July 31, 2024
Hotel that doesn't care about the customer, the same one that ensures that it remains open and that everyone has a job. Employees who avoid looking the customer in the eye and providing correct information. I went in early on a Thursday morning, where there was hot water, remembering that I was in Chile with very low temperatures, and I went out to see the city and when I returned there was no more hot water in my room, there were 4 of us women and with cold water, we went into contact every day, and the answer is that they would solve it, and they never did, on the last day they gave us a sparkling wine, I believe it was out of shame, but that doesn't justify it, besides the fact that the coffee hours are not written anywhere, they are held every every day at 6:30 am and on Sunday, several customers went down to eat and she informed that it was at 8 am that she couldn't do anything, and the employee confirmed the time the night before, and simply started saying on Sunday that she didn't remember people and didn't understand what they were saying. Terrible, I don't recommend it, oh they put screws on the control to prevent you from being able to change things on the TV. Look for another hotel, as communication and solution of any problem in this establishment does not exist.
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