Guest User
September 10, 2021
We stayed for one night at this beautiful location. We also made a reservation for the restaurant that evening. We called one day beforehand to confirm our reservation. Upon arrival the reception didn't know about this, so we asked again. When entering the restaurant, they also didn't know about it. This already were signs that the organisation isn't structured and communication between departments is poor. The food was disappointing. The tagiatelli with ragu tasted like it was made a few days ago and heated up again; a shame for an Italian restaurant if you ask me. After the horrible Primi, we decided not to take a Secundi or dessert. Other guests also did not seem too happy about their food. However, it wasn't that expensive, so expectations can't be that high. The staff from the spa and welness arrived at 6:30AM. I can tell because they were loudly chatting in the courtyard of the castle. The cleaning ladies decided to make sure everyone was waken up by talking in the corridors at 8AM. To wrap it up: beautiful location, horrible service and disappointing food. Looking at previous comments, on which we decided to book this hotel, my guess is that it has been taken over or that the place lost its glory.