These reviews did worry before arriving but I think they are dramatic. We arrived at 3:30pm on Thursday the 28th. On arrival we were handed leaflets of excursions given our room card and told the lunch was finished but there were snack at the pool back- which was fine for us. Our room was spotless and nice and airy. The hairdryer didn't work at all and unfortunately we were right next to the lifts so could hear the ding of people going in and out all day and night which sometimes got annoying. At night time there was definitely a lot of noise coming from the other hotels/ bars or peoples balconies but not enough to keep us up all night. The pool area was lovely, nice and clean and plenty of sun beds. The pool was unbearably cold but that's because it's unheated and the sun wasn't hot enough to heat it this time of year. €1 for plastic cups is a fine idea, however, we had ours taken away on the 2nd day at the bar downstairs and when we told the pool bar they told us it's not possible so never got our money back for those cups. The food was not awful but was very repetitive for fussy eaters (lived off pizza, pasta and potato's). After reading the reviews, I was too worried to try the meat as obviously didn't want to get ill so can't comment on that, but me and my friend were not unwell. I did try a sausage on the first morning and it was bright pink inside. The bar situation was a bit odd, you had the pool bar which was open from 10-7pm but the entertainment bar was only open from 7:30-11pm. After 11pm your only option was the rooftop bar on level 7 which was not all inclusive and cost a fortune so we only went twice. The entertainment was crap, we were there for 4 nights and only saw one thing which was a woman singing, or rather trying to sing. Loro Parque which is a 10 min taxi is amazing for everyone, we had the best day and is def worth a visit if you get the chance. Pool towels are experience from the hotel so if you need to buy one, head over to the shops on the opposite side of the road from the hotel about a 2 min walk, the are €4 there. Overall, an okay place to stay, I have def stayed in better but we still had a great time!!