C. Burgao, 4, Puerto del Carmen, Canary Islands, 35510, SpainView Hotel Details
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Hotel Pocillos Playa, Solo Adultos Guest Reviews
4.1/5
Very Good
44 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(44)
Positive reviews(40)
Reviews with photos/video(8)
Sarah M
Checked in 2024 年 10 月
Couples
4.0/5
Very Good
Posted on 2024 年 10 月 18 日
Lovely hotel, nice and quiet as it’s adults only. Plenty of sunloungers for every one. Good was very good, changed every night so didn’t get boring. Staff were friendly, Sonia, Jenny and Mario really stood out. Clean rooms and pool area, maintained daily
Response from Property: Dear Q684CQsarahm, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Pocillos Playa hotel and are delighted to read that we were able to match your holiday expectations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Hotel Pocillos Playa
Roseanna L
Checked in 2024 年 9 月
Travel with friends
5.0/5
Outstanding
Posted on 2024 年 9 月 20 日
I recently spent 5 nights here all-inclusive with a friend (we are both women in our 20s) and we had a fantastic time. It was our first holiday together and we are so glad we picked this hotel and location. ROOM: we had a room on the bottom floor right by the pool area, which is the best place to be and a very short walk away from the bar, food, and entertainment. Nice little outside area with table and chairs. Cleaners also did a very good job. POOLS: although a little cold, it was nice to have the option of using the pool and jacuzzi. Most of the time they were empty so we could have it to ourselves! We didn’t try the sunbeds - but don’t go on one next to the jacuzzi as you might get soaked! The main downside is the pools are only open 10am-6pm, we wish it was open later. FOOD & DRINK: the food isn’t exactly culinary art but as it’s buffet style we could always find something we liked, and it’s fun to try a bit of everything. Each night has a different theme (e.g., Spanish, Mexican, Italian) so it’s nice to switch things up. Breakfast and lunch were also satisfactory (English brekky available). Decent range of alcoholic and non-alcoholic drinks - not many cocktails to choose from and they’re a bit heavy on the flavoured syrups but I can definitely recommend their Sangria and fizzy wine! ENTERTAINMENT: we had an absolute blast during the evening entertainment. A huge shoutout to Valerio, who hosted the kareoke and bingo. He was amazing at interacting with all the guests, getting to know us, and encouraging us to take part in the events and activities. Our positive experience at this hotel was hugely thanks to Valerio, so thank you. There is also a pool table, darts, air hockey and table tennis. LOCATION & TRANSPORT: The beach is a short walk away from the hotel and the temperature of the water is lovely. I highly recommend a sunset swim! The location is brilliant as there is a nearby bus stop on the coast which can get you to the other end of Puerto del Carmen, as well as Costa Teguise and the airport. It was our first time in Lanzarote and we had an amazing time exploring this side of the beautiful island. The water is very clear too! The hotel is also a 30 minute walk away from Rancho Texas Park - an incredible zoo + water park.
Response from Property: Dear roseannal564, Firstly we would like to thank you for choosing our Pocillos Playa hotel for your holidays in Lanzarote and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Hotel Pocillos Playa
Chris M
Checked in 2024 年 9 月
Couples
5.0/5
Outstanding
Posted on 2024 年 9 月 20 日
Smashing little hotel, yes some aspects could do with a spruce up and the all inclusive food does get repetitive but all in all I've enjoyed this place more than the 5☆ I stayed in last year. Staff are wonderful and friendly big shout out to jonny and valerio (spellings not the best lol) they kept the bar and entertainment going. Wasn't expecting much entertainment wise with it being adults only but there's enough going on. Definitely would come back
Response from Property: Dear Chris M, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. Your feedback will be shared with all hotel teams as I am sure they find such comments motivating. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Hotel Pocillos Playa
Mark L
Checked in 2024 年 7 月
Couples
5.0/5
Outstanding
Posted on 2024 年 7 月 21 日
Clean hotel with cheerful and helpful receptionists. Spacious and clean room. Large pool although a bit cold. The room has a large TV, safe, kettle, bathroom amenities. On the second day we received a bottle of cava with a card from the director congratulating me on my anniversary. Thank you :)
Response from Property: Dear markIL6281GN, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are really happy to know that you have enjoyed your time with us and that we have exceeded your expectations. We work really hard to provide our guests with the best. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kind regards, Hotel Pocillos Playa
Linda H
Checked in 2024 年 6 月
Couples
5.0/5
Outstanding
Posted on 2024 年 6 月 21 日
Good location, good weather, good food and good cleanliness. Everything we could hope for was fulfilled in a hurry. Highly recommended to disconnect in a quiet environment. Special thanks to Alfredo for the detail in the room, for our anniversary and for being able to spend the day of departure at the hotel enjoying one more day of sunshine
Kasia2009
Checked in 2024 年 5 月
Family
5.0/5
Outstanding
Posted on 2024 年 5 月 16 日
We had a great week in Pocillos Playa for Easter break. We were family of six occupying three rooms. The rooms were spacious, very clean and comfortable. Hotel is conveniently situated not even five minutes walk from the beach.The food was great and varied. The drinks were good too although I wasn’t sure if reusable caps were hygienic enough.The staff is very friendly, professional and enthusiastic.Special thanks to Sonia ( reception) ,Marc, Marianna and Eduardo ( from the bar).The water in the pool is super warm and the pool is very clean.I loved the Latino music in the lobby, which in my opinion was much better that the one played by the pool.I suggest to change it to create a bit of holiday vibe.The entertainment is non exciting really but it didn’t bother us. Overall we had a very pleasant stay. Thank you Pocillos Playa!
mrtravel68-
Checked in 2024 年 5 月
Couples
4.0/5
Very Good
Posted on 2024 年 5 月 16 日
Hi, this hotel is only a very small all inclusive approximately 300 rooms. It is very clean and the food is good, I should of done my homework a little better though. It only has one bar, the beer is local (not San Miguel) and one small area for entertainment also one small dining area. I've stayed at much bigger places with a lot more going on and sadly for me I got bored after a few days, mostly a lot of people return year after year and at the end of the day it what suits you. The staff very friendly and couldn't do enough, it's a 30 minute walk in to town
Guest User
Checked in 2024 年 11 月
Other
5.0/5
Outstanding
Posted on 2024 年 11 月 7 日
great animator a nice guy The best Dumi great animator a nice guy The best Dumi great animator a nice guy The best Dumi great animator a nice guy The best Dumi great animator a nice guy The best Dumi great animator a nice guy The best Dumi great animator a nice guy The best Dumi
Guest User
Checked in 2024 年 11 月
Other
5.0/5
Outstanding
Posted on 2024 年 11 月 7 日
Great staff and clean throughout the hotel, good amenities and food is good and sufficient. Staff members Dumi and Mario are a credit to the hotel as well as the cleaning, front of desk and cleaners and catering Would recommend to others to stay here, the hotel is situated in an ideal position for a short walk to other amenities
Guest User
Checked in 2024 年 11 月
Other
5.0/5
Outstanding
Posted on 2024 年 11 月 7 日
Amazing Hotel an all staff are great. Dumi is a real laugh and he is so much fun, getting everyone joining in. The food is superb. Perfect place to stay. Peaceful with a beautiful pool. The rooms are clean and spacious. Just what we needed for a break to recharge the batteries 😁
Guest User
Checked in 2024 年 11 月
Other
3.0/5
Posted on 2024 年 11 月 6 日
Definately not 4 star hotel. There was some refurbishment going on which we weren’t aware of before our trip or told at the time of check in. We had a lovely room on the upper level overlooking the pool. The dining room was very clinical and you couldn’t relax over a meal, plates and cutlery were whipped away from you so quickly. It felt as if the staff were under pressure all the time to ensure you didn’t sit too long. The food served was cheaper cuts of meat and poor quality. Lots of salad ingredients which appeared each lunch/dinner.The evening entertainment was terrible if sometimes non existent and not many guests stayed around for this. The room the hotel used for this was once again like a canteen plastic seats and tables no comfort at all. There were some large seats in reception area but not enough to cater for people who wanted to sit. Even though it is an all inclusive it didn’t make you want to stay in and have a drink. It felt as if the hotel was under staffed. The staff have to work very hard to keep the place going moving from one roll to another and did this in a friendly and helpful manner. Don’t think we would be booking this hotel again.
Donna B
Checked in 2024 年 5 月
Travel with friends
5.0/5
Outstanding
Posted on 2024 年 5 月 7 日
I have to say i have been to Lanzarote several times and this has to be the best place yet. I cannot compliment this place enough from staff to food to hotel cleainess. On arrival i was very stressed as we had been dropped off at the wrong place initially by a very rude taxi driver and when we finally arrived at hotel pocillos we were greeted at reception by two lovely ladies nayan was brilliant asking us if we wanted a.drink as she could see how stressed we were so we sat down with our drink and destressed nayan was very bubbly and very informative about things we asked her in fact the staff in this hotel all work together like a close nit family this is what makes a great hotel,.the food and.drinks are lovely something for everyone i cant wait to return to this hotel again it can come soon enough thank you hotel pocillos and all the staff
Guest User
Checked in 2024 年 11 月
Other
4.0/5
Very Good
Posted on 2024 年 11 月 5 日
We had a lovely time at your hotel the staff were very friendly and helpful. The food and drinks were everything we could want and the standard was very high. If I had to be picky I would say our room had a bath and shower , but the whole time we stayed there the hot water was only Luke warm. We had spa treatment and the girls were very good. Negative side spa room walls and decoration still half pained and the jacuzzi was cold, when we were expecting a nice hot soak.
Guest User
Checked in 2024 年 11 月
Couples
4.0/5
Very Good
Posted on 2024 年 11 月 4 日
The hotel is small, quiet and relaxing. Pool area is great..plenty of sunbeds and very clean Rooms have everything you need, good size with comfy beds and very clean Bar area was a it basic ..not much going on in there.. only saw evening entertainment twice during the week. Restaurant was average.. not a whole lot of choice and I did struggle to find anything that I really enjoyed, but mu partner thought it was fine. 5 min walk to local shops bars restaurants 5 min bus to Puerto del carmen € 1.40 bus fare.. €5 taxi home . I was a little disappointed with the entertainment,I did expect more but it was virtually non-existent, Other than that, it was a pleasant stay
Guest User
Checked in 2024 年 11 月
Other
5.0/5
Outstanding
Posted on 2024 年 11 月 4 日
We had a lovely stay, really nice vibe and the food was great. Dumi was particularly great❤️ The room was really nice and the pillows were super comfy. Also, Dumi has a great singing voice and he let me do a little duet. Hotel I would recommend to anybody.