Name: Aequora Lanzarote Suites
Address: C. Urano, s/n, Puerto del Carmen, Canary Islands, 35510, Spain, C. Urano, s/n, Overseas, Spain
Rating: 4.3

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super beau, super propre, très apaisant ! pleins de piscines, le ptit dej est génial beaucoup de choix, à refaire.

super beautiful, super clean, very soothing! lots of swimming pools, the breakfast is great, lots of choice, to be redone.

El hotel auque no esta a pie de playa esta muy cerca:La  playa es algo ventosa pero muy grande..puedes dar buenos paseos por ella y muy tranquila.Tiene varios bubett,el que nos toco habia momentos de bastante gente.Lo peor fue la cama..eran  juntas pero se separaban a la minima y te colabas por el medio..un horros.Aun asi volveria a ese hotel.

Although the hotel is not on the beach, it is very close: The beach is somewhat windy but very large... you can take good walks along it and it is very quiet. the bed...they were close together but they separated to the minimum and you slipped through the middle...a horror. Even so, I would return to that hotel.

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We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful.  One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled.  Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with.   After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites.  I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

Great location, a few minutes walk from the beach. Shops and bus stops very close by.   We had a ground floor apartment in the quiet (adults) area. Good terrace with sun loungers provided. Very fast wifi in room.   We were half-board, the choices at meal times were very good (although I am not a foodie).   One bonus we weren’t aware of was that the restaurant we used was adults only.   Would definitely recommend.

I came with my son for a 5 night stay on a half board basis and the hotel is very nice, clean and well set out. It's in a good area with shops,bars and restaurants 5 minutes away as is the lovely sandy beach. The staff are very efficient most friendly but some who do not even speak when passing by. The food is a good standard although not a lot of choice.  My only gripe is the restaurant, with being half board you cannot even get a glass of water with your meal and if you get up to replenish your coffee at breakfast you come back and your table has been cleared taking your saucer,spoons etc.

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Discover 43 Aequora Lanzarote Suites reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Aequora Lanzarote Suites Reviews: 43 Verified Reviews Latest 2024 | Trip.com

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