The hotel left much to be desired. Here are some of the issues:
1. Front desk was not welcoming. The individual did not introduce himself, did not smile, did not seem caring or considerate. He was preoccupied with his phone.
2. Room security for the door was average. Knob lock, deadbolt, and metal key. Knob was not high quality.
3. Room had few amenities. The bedroom had little in the way of available plugs for chargers. Temperature control for air-conditioning lacked strong power. No soap. Toilets flush had minimal strength. Beds were comfortable and clean - best feature! Blankets were there to use if needed.
4. Dual shower knobs were average, with lack of clear temperature control. One morning shower took five minutes to sufficiently heat up.
5. Check out was strange and embarrassing. We brought the key down to the front desk, and the desk attendant, without a word, got on a walkie talkie and asked a staff member to look at our room. We waited, feeling like potential criminals. The word came back on the walkie talkie and we were cleared to leave. It was the first smile we saw from him.
6. There is another aspect which is beyond the hotel's control, and tbat is simply that the location isn't fully a clean or safe area for families. It is more a working street, ten minutes walk from the beach, as well as some nice restaurants and clubs in the Zona Romantica. Construction across the street contributed to a sense of disorder.
