Canto del Sol Puerto Vallarta All Inclusive

Check in line was a joke, took over 90 minutes standing in a cattle line. The al cart restaurants were always “Full” or available after 9:00 pm and the food was poor. There was NEVER a Manager on duty, so any and all issues were never addressed and or resolved. Room service was available 50% of the time. There were lines for EVERYTHING, food, drinks, reservations, towels. Not worth the money, they have too many rooms and inadequate staff and supplies.

The pool was the only good thing. The staff looked like they didn’t want to be there and some were very rude

Checking in was horrible. They didn’t have a room for us when we arrived. They gave a room where people were still there, then they gave us another room which was at the very back with a view to the neighbour building which looked like it was under construction. We went the next day to ask if they could give us another room, the guy said to go back next day, and we did, but they told us that they wouldn’t move us at all. I told them that this would be the first and last time we would stay there, and the guy just shrugged and said “ok”. On the other hand, the buffet food was delicious and the pool was ok.

The pool is the best part of this place, I stayed in the old section apparently though. I had to walk for about 10 minutes to get to my room and go up several flights of stairs. It was a hike to my room. The pool is beautiful though, and the activities at the pool are amazing. The food was OK, typical all inclusive food. It’s in a good location for exploring Puerto Vallarta overall, I would stay there again, but I would request to be less of a distance away from the pool.

This was our 4th time here. And we are sad at how far it has fallen in food quality and the staff are not as friendly as they use to be. The property is really showing its age

Buffet was terrible , not enough food , not variety, none of the servers wearing the gloves when give your food …pool chairs wasn’t enough every chair was something on it without the people in the morning was no availability it was ridiculous ….

First of all the stuff did their best ,we went during the pv attack they keep us safe We didn’t get to enjoy all the things that the hotel had they closed the restaurants so we couldn’t try everything. The only thing that they had open was the buffet and this snack bar. But in the snack bar they run out of food fast Also my room had mold especially in the bathroom

Room was very clean and cleaned everyday. Entire hotel staff were friendly and accommodating. All inclusive meals were satisfactory and varied each day.

Perfect place to spend 2 weeks in the sun! Close to plenty of walkable places if you want to get out of the resort.