St Laurn Koregaon Park Pune

Reviews of St Laurn Koregaon Park Pune

St Laurn Koregaon Park Pune

15 A, Koregaon Road, Adjoined of Taj vivanta (Blue diamond), Pune, Maharashtra, 411001, IndiaSee Hotel Details
St Laurn Koregaon Park Pune
St Laurn Koregaon Park PuneSt Laurn Koregaon Park PuneSt Laurn Koregaon Park Pune
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1 night

Guest Reviews

8.8/10
Very Good
49 Reviews
Verified reviews
Location9.2
Amenities8.9
Service8.5
Cleanliness8.5
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All reviews(49)
Positive reviews(45)
Reviews with photos/video(5)
Awesome stay(2)
Great location(1)
Negative reviews(4)
Guest User
Executive Superior Room
Stay Date Mar 2025
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on Apr 27, 2025
The location of this proprty is apt, they served us chai as welcome drink which was refreshing because we checked in during the evening after a long day of trqveland this hotel also has a roof top pool.
VK7
Executive Superior Room
Stay Date Oct 2024
Business travelers
7 Reviews
4.5/10
Posted on Nov 14, 2024
Cockroaches in room and also on breakfast counter. Small insects hovering over breakfast counter. Very unhygienic place to stay.
Rosewater Tours and Travels
Executive Superior Room
Stay Date Jun 2023
Couples
5 Reviews
7.5/10
Posted on Jul 29, 2023
It's a decent hotel. They call themselves a business 4 star but it lacks in certain places. For example the bathroom sink is clogged. Stains on the marble. The highlight was the view from the room. Overall it's a decent hotel. Also, they only give 2 small bottles of water complimentary in the room. You atleast expect two 1 litre bottles to be given complimentary.
Guest User
Executive Superior Room
Stay Date Dec 2023
Couples
3 Reviews
7.0/10
Posted on Jan 20, 2024
Staff is quite friendly and polite
Alex
Executive Superior Room
Stay Date Jun 2024
Family
5 Reviews
6.0/10
Posted on Jul 16, 2024
Good Hotel.
LokiPan
Executive Twin Room
Stay Date Jan 2024
Solo travelers
2 Reviews
6.5/10
Posted on Apr 11, 2024
Location is nice.
772ankitk
Stay Date Dec 2024
Business travelers
2.0/10
Posted on Jan 12, 2025
Worst hotel ever rooms have smell and no Ac was not working at the reception. Rooms where not ready when we reached in the evening. Rooms were very small and staff is not at all supportive look for other hotels this is just of no use don't go this hotel with its reviews this doesn't worth it.
Response from Property: Dear Mr. Ankit Thank you for your valuable feedback. Guest service and satisfaction are of utmost importance at St Laurn and we are discontented to have fallen short of your expectations on this occasion. Please be assured that we will address the issues mentioned by you immediately and will continually strive to work towards better service and hospitality. We apologies for the inconvenience caused during your recent stay with us your concerns is been addressed to the management team & ameliorations at the earliest. We have given check in 02 Rooms on same floor at check in time also offered another best rooms during your stay with us . We sincerely hope that you will give us another chance to serve you again in the future, and we assure you the best experience upon your return. Yours Sincerely, Christopher Pinto Front Desk Manager
Guest User
Stay Date Apr 2025
Other
10.0/10
Outstanding
Posted on May 10, 2025
Dear Mr. DIBYAJYOTI JI, I would like to extend my sincere appreciation for the outstanding conference you organized for our Bike Bazaar team. The entire event was thoughtfully planned, smoothly executed, and highly impactful. Your attention to detail was evident throughout—from the seamless flow of sessions to the comfortable arrangements for all participants. Most notably, your warm hospitality and the respectful, thoughtful manner in which you treated our guests is very impressive
Guest User
Stay Date Apr 2025
Other
2.0/10
Posted on May 2, 2025
St Laurn - Koregaon Park, Pune Google review summary 3.9 12,335 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.2/5 · 1,358 reviews Trip.com 4.3/5 · 48 reviews Tripadvisor 5/5 · 1 review Tripadvisor 2.3/5 · 13 reviews Reviews Search reviews Zainab Ratnagiriwala 1/5 just now on Google I am writing this review after staying at this hotel multiple times a year. It's almost every alternate month and I am typing this after loosing complete cool after current stay. I have been more than patient but the service at this hotel is similar to a lodge! Absolutely pathetic. To begin with on day two they leave my rooms door open after room cleaning , I walk in at night after a long day at work to find my room open, unattended and they have no responsibility but just suggested me to check if anything was lost!!! No apology unless asked for. Its summer at peak in Pune and they maintain a centralised temperature that would be around 24-25 degrees during peak summer day and night! To add on to the misery their air conditioners cooling doesn't work, so you feel suffocated. I complaint for the first two days, no one did anything. Third day I have them the key at the reception to check if ac needs to be fixed or change my room. I don't get any calls for switching the room or anything. I get back from work at night, the ROOM IS UNCLEANED despite of giving the key and requesting and Ac shows room is at 25.5 I loose my temper and ask them why the Ac is not fixed and they send a technician at 11:15 pm who then tells me the cooling is less and I should change my room this is all on 3rd night of my stay at 12 am they offer me a smaller room on a way lower floor. Am I paying 5k a night for this???? The manager on duty tells me that's all he can do. Or send a cooler. I literally slept with a cooler in this so called 4 star hotel. Day 4 I leave the key again at the concierge in the morning and request for room to be cleaned and see if AC can be fixed. If not call and inform I'll see if I want to change the room. I was called and told we can offer you a lower category room on 3rd flr (I am on 7th) which is the only room in the hotel that has a better AC. I said I'll see after I get back. I walk in at 10:30pm, room uncleaned and AC showing room is 27c. I am frustrated with the service. They suggested we didn't clean the room because we'll what if you changed the room, why to clean it. Now as I type it is 11pm and someone is cleaning my room. I check out tomorrow and I don't think I'll ever stay here again. So if you want bad service, pay 5k a night, rot in summer. This is your place to be!
Guest User
Stay Date Mar 2025
Other
10.0/10
Outstanding
Posted on Apr 27, 2025
Room serenity is excellent. Bed linen was of top class. Pillow and pillow cover was soft and beautiful ❤. There was writing table in room. They keep paper folder, letter head and envelope in room amenities. Really liked it. The food menu had lot if choices and taste was extremely lip smaking. Server did splendid jod in our tennure of stay.
Guest User
Stay Date Mar 2025
Other
10.0/10
Outstanding
Posted on Apr 23, 2025
Food was very good Breakfast was superb. 5star category nearby to station and airport The ambience is very good Room r good......... Overall very good stay with good management. Will recommend everyone to visit the hotel and try the hospitality of every employee
Sightseer04020010604
Stay Date Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 6, 2025
The overall experience was excellent.The stay was great and the facility was nice. The rooms were nice and clean. The service was nice and the receptionist was nice and calm during the entire checkin and checkout process. Would recommend the stay for family as well as couples.
Response from Property: Dear Guest, Thank you for sparing your valuable time to express your wonderful feedback about your visit to our property & rating us 05 out of 05. This is a short note to thank you for your patronage & the guest service and satisfaction are of utmost importance at St Laurn and we are glad that we were able to live up to your expectations. I have also shared your feedback with the entire team, which truly drives us to give our very best. We always strive to provide top-notch service, and it's wonderful to know that you have enjoyed & experienced it. Please do recommend St Laurn to your friends and family as the perfect stay & hall for events in the most vibrant area of Pune. I look forward to welcoming you at ST Laurn Hotel - Koregaon Park whenever you plan your next visit. Yours Sincerely, Christopher Pinto Front Desk Manager
DayTrip57601437993
Stay Date Feb 2025
Business travelers
2.0/10
Posted on Mar 19, 2025
The hotel is Centrally located and room size is decent however Go there on your own RISK The Restaurant manager Visal is overworked and always busy without work :) 1. As an in-house guest, I went to have lunch @ 2:30 pm and was the only patron in the restaurant and was told by Visal to order a-la-carte as hotel was on low occupancy. 2. After 30 mins when I asked about my order, I heard a casual 'Sorry Sir we are Busy' 3. Didn't have Tissues on my table for 30 mins, one of the managers took the tissue holder and never returned for 10 mins :) 4. Visal somehow decided to conveniently forget about Thai Curry I ordered and started arguing unapologetically in front of his GM Mr. Rajeev who tried to salvage the situation. 5. But the BEST PART was when @8:35 am next day I went down to have BF and didn't see place-cards in front of the dishes confusing Veg & Non-Veg dishes. When I asked Visal about it, I again herad the same 'Sorry Sir we are Busy' :) 6. When I asked him what keeps him so busy to be unable to put the Name-Cards for over an Hr. (BF starts @ 7:30) and confusing Veg & Non-Veg dishes, He started Arguing and this time was shouting on the top of his voice saying things like I DONT CARE ABOUT THIS JOB, YOU CANT TALK TO US LIKE THAT (Like What? I Wondered). Anyways, Long Story short, Go there if you want to get humiliated. And if you think you have been lucky so far not to face it; it wasnt your luck, "Sorry Sir Visal was Busy" :) P.S. I decided to check-out and shift hotels rather than facing Mr. BUSY VISAL once again! Regards Bharat Goyal Room # 307, March 19 - 20, 2025
Response from Property: Dear Mr. Goyal Thank you for your valuable feedback. Guest service and satisfaction are of utmost importance at St Laurn and we are discontented to have fallen short of your expectations on this occasion. Please be assured that we will address the issues mentioned by you immediately and will continually strive to work towards better service and hospitality. We regret the inconvenience caused to you during your stay with regards to the services & Facility. I have personally taken this up to our management & concerned team Members and ensured to ensure requisite sensitivity training is imparted and process revisited. I do hope you will treat this incident as an aberration and give us another opportunity to be of service to you. We apologies that we have not been able to measure up to your expectations this time, Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at St Laurn Hotel Pune and provide you with an experience that you rightfully expect from us. We sincerely hope that you will give us another chance to serve you again in the future, and we assure you the best experience upon your return. Yours Sincerely, Christopher Pinto Front Desk Manager
Guest User
Stay Date Feb 2025
Other
6.0/10
Posted on Mar 12, 2025
Stay was good. In room dining service needs to be improved, it took a lot of time. Room Maintenance could be improved. Other than that staff is very good and hospitable. Recommend it for short stay or business trip. Room cleanliness could be improved a bit.
Response from Property: Dear Guest, Thank you for your valuable feedback. Guest service and satisfaction are of utmost importance at St Laurn and we are discontented to have fallen short of your expectations on this occasion. Please be assured that we will address the issues mentioned by you immediately and will continually strive to work towards better service and hospitality. We apologies for the inconvenience caused during your recent stay with us & your concerns about the Cleaning part have been conveyed to our Housekeeping department and we intend to address them right away. We sincerely hope that you will give us another chance to serve you again in the future, and we assure you the best experience upon your return. Yours Sincerely, Christopher Pinto Front Desk Manager
Scenic54580042096
Stay Date Jan 2025
Business travelers
10.0/10
Outstanding
Posted on Feb 22, 2025
Had a good stay huge rooms. Spacious and comfortable. Great location comfortable and good service would recommend. Had a good stay huge rooms. Spacious and comfortable. Great location comfortable and good service would recommend………….
Response from Property: Dear Guest, Thank you for sparing your valueable time to express your wonderful feedback about your visit to our property & rated us 05 out of 05. This is a short note to thank you for your patronage & the guest service and satisfaction are of utmost importance at St Laurn and we are glad that we were able to live up to your expectations. I have also shared your feedback with the entire team, which truly drives us to give our very best. We always strive to provide top-notch service, and it's wonderful to know that you have enjoyed & experienced. Please do recommend St Laurn to your friends and family as the perfect stay & Hall for event in the most vibrant area of Pune. I look forward to welcoming you at ST Laurn Hotel - Koregaon Park whenever you plan your next visit. Yours Sincerely, Christopher Pinto Front Desk Manager