Gu'an Village, Yunluo Town, Puning, Guangdong, 515300, ChinaSee Hotel Details
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1 night
Guest Reviews
7.5/10
249 Reviews
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Verified reviews
Location8.0
Amenities7.4
Service7.3
Cleanliness7.4
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All reviews(249)
Positive reviews(192)
Reviews with photos/video(63)
Relaxing hot springs(60)
Awesome stay(44)
Classy environment(34)
Too many mosquitoes(12)
Large rooms(7)
Perfect for kids(6)
Tasty food(6)
Has rooms for families(3)
Negative reviews(57)
Guest User
Hot Spring Cabin
Stay Date Nov 2025
Family
1 Reviews
5.0/10
Posted on Dec 28, 2025
The hygiene was acceptable, but the room was freezing in the middle of winter with no heating, and there weren't any extra blankets. The toilet was clogged, and the hairdryer was broken. The facilities at the hot spring center were also poorly designed; I walked around for ages and couldn't find a single counter to exchange for fresh towels. The only saving grace was that the water dispenser was working, so at least I could get a drink.
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Lvyouquguo127geguojia
Garden Deluxe A1 Suite - 2-Room (1 Living Room)
Stay Date Oct 2024
Family
125 Reviews
8.5/10
Very good
Posted on Nov 18, 2024
Booked two bedrooms one bathroom, each room has a separate toilet and bathtub. No lockers, breakfast, parking lot, terrace, facing the large, hot springs 15:00-23:30, twenty pools with Chinese medicine, spa, hot enough
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Response from Property: Dear guests, hello! Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest pursuit. We will continue to strive to provide quality service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!
Guest User
Hot Spring Detached Tang Yuan
Stay Date Sep 2024
Family
14 Reviews
6.5/10
Posted on Oct 11, 2024
It was my first time to come to Panlong Bay. I heard from friends that it was pretty good here. After I came here, I found that the environment of this single-family villa and wooden house was not very good. One was the smell of sewerage in the toilets in the room, and the layout of the soaking pool and yard was also bad. Somewhat unsatisfactory. It may be because it was too busy during the National Day. The public trash cans outside the villa were not cleaned in time. There was a lot of garbage piled up and there were more mosquitoes. The hot spring water in the public area pool is real, but the room facilities need to be improved. I originally wanted to live in a wooden house, but when I saw that the facilities in the wooden house were worse, the rooms were older and the layout was worse, there was still room for improvement. After all, the price was not high. Cheap. I hope businesses will pay attention to it
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Response from Property: Dear guests: Hello! Thank you very much for your feedback. The hotel restaurant has a Chaozhou-style buffet breakfast. Regarding the mosquito problem you raised, we take it very seriously and have taken immediate measures to deal with it. We have thoroughly disinfected and cleaned all rooms and taken various measures to prevent mosquito breeding. We will continue to strengthen the hotel's hygiene and cleaning to ensure that every guest room is a comfortable and clean environment.
Anonymous User
Garden Twin Room
Stay Date Jul 2024
Family
36 Reviews
3.7/10
Posted on Aug 31, 2024
The room was initially arranged on the lower floor of the garden room. I booked three rooms, but the smell was super smelly after I checked in. The house had just been cleaned by my aunt. The house smelled very old and had a bad smell. It would be better if the attic was replaced later.
But, but, the attitude and service of the aunties in the hot spring center are really super bad.
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Response from Property: Dear guests, hello! I'm very sorry that I couldn't bring you a good stay experience. The garden standard double room type is from the 2nd to the 4th floor, and the highest floor in the whole building is the 13th floor. Due to the recent rainy weather, the lower floors have been seriously affected by the return of moisture. This place has been Report to the relevant departments for timely maintenance. We are really sorry that the service attitude in the hot spring area has affected your mood during your trip. Your feedback has been reported to the leaders of the relevant departments. We sincerely thank you for your valuable opinions on our services and facilities. .
Response from Property: 尊敬的賓客:您好!感謝您坦率地分享您的入住體驗。認真讀完您的反饋後,我們感到非常抱歉和慚愧——您所描述的種種問題,完全背離了我們希望帶給客人的體驗,也讓您這次本該放鬆的假期充滿了失望。我們對此誠懇道歉,對於漂浮物問題,我們已緊急安排全面清洗和消毒,並將增加每日水質監測和清潔頻次,確保池水潔凈,您對餐飲的評價我們已第一時間將意見反饋給餐飲團隊,要求重新核查當日菜品出品及標準,若您下次至此,希望能再次預訂本酒店,期待再次光臨!