Playa Palmera Beach Resort

Pros :Enjoyed beach,always found chairs,Castaways restaurant had good food. Cons:The penthouse we stayed at for a month needed repair.Closet doors in both bedrooms were off for entire month ,never fixed after several calls.Window in bathroom wouldn’t close .Stove & hood fan gave electric shocks.Both bedrooms had 4 pillows,We only got 2 pillowcases ,& were left with 2 stained ones left uncovered.I was told that not one safe in entire resort worked,& that I should “Take my money with me .I suggested that perhaps I had other things I would like to put in the safe & was told again very rudely,”Take your money with you! We bought clothes hangers, for our guests, the second bedroom had none. We were provided 2 flimsy bath towels ,no hand towels,or face cloths . They ask that you put toilet paper in container ,not to flush down toilet. Never done that at a 5 star before! Pool was just down the stairs, many tiles have already fallen off, the water feature that quit 2 weeks in ,wasn’t fixed ,when we left 2 weeks later. We were right next to a hotel, that is being built on the property, & we’re awoken daily at around 6am with noise of people & machinery. Needless to say, I would not recommend this property.

One must go repeatedly to Castaways Bar and restaurant...on the beach! The bartenders are absolutely without a doubt the BEST!! Jon, Jones, Melvin....A-1 service and they KNOW their drinks...beautiful AND tasty! A HUGE SHOUT OUT to Bolivar...our Amigo... familia!!! Heartfelt, patient and shared himself as a person not just a concierge.... Playa Palmera is a Wonderful place to stay...but very hard to leave! We will be back!

Playa Palmera Royal Beach Resort is run by Daniel Espinola and Mr. Bolivar. They are well suited and excellent in the roles as Concierge. The front desk, housekeeping, shuttle service, and restaurant staff are excellent completely. We would go back in the future.

Overall the stay was great. Its not one of the huge traditional resorts but it served the purpose. The check-in was great friendly guys at the counter. They will drive you and your bags to apartment (we had our own transportation) so they just drove down in cart and showed us they place we were in. The only thing was that our place did not have hot water at all. We were told it was all around but we asked a couple we met and they said one of the two bathrooms had hot water but neither of ours did. The pool also needs to be retiled. Overall it was great. Beach is 2-3 min walk or the resort workers from the desk ride up and down the road and if you are walking they will pick you up. Great place to stay a little hard to find at first if your driving yourself. Had an absolute amazing time. Plenty of places to eat on the premises. Would go again.

Maintenance was lacking in several areas. No English spoken. Beach and rooftop Jacuzzi were wonderful. Grocery store overcharged us , taken advantage of because lack of communication and understanding.

It was fair to middle on the stay. Nothing to really say about it being good except the room was nice. I had major problems checking in and misinformation about the WIFI upon arrival. The restaurant next the the pool didn’t have what’s on the menu, missing a lot of items and not even lemonade there, it also made my stomach upset. A huge thing is. There is an employee entrance with lockers behind the room. Early in the morning AND late at night the employees are entering and leaving making a tremendous amount of noise! Yelling screaming laughing with mopeds screeching away. Woke me up both in the morning and night. Very unpleasant and rude! The golf cart service for the hotel should be more attentive and respectful for traffic. I was almost hit and run off the road by one of them. The driver was laughing with the drunk people in the back and didn’t show any signs of remorse after the incident. Housekeeping ! Didn’t get my room ready early for me. If someone shows up early they should take presidency over late arrivals. Or maybe an option of paying more to get their room.? Doesn’t make since because the first morning there they were knocking on my door at 8:30 to clean, I didn’t need it. Then later that afternoon they knocked and asked again. Still didn’t need it! When I was leaving and getting ready to check out, I brought one load to my car and when I got back to my room the door was open and housekeeper had went in and started their thing when it was 1

I like this place alot. Only here 24 hours and will return. Am sitting alone (no one else here) at the big beautiful Monkey Club pool as far away from the unnecessarily LOUD music blasting from the pool bar speakers. Might not be as loud as last night. And i cant gelp but wonder...Why? Why sit at a pool bar if you cant talk or be heard? Do they think the guests will here the music from far away and come and spend money? Or will guests be repelled? Its not even noon. Guess i'll walk to the beautiful beach nearby. Otherwise. Great place!

This property should not, in good faith, be listed by *******. The location is run down and felt very unsafe. It was so bad that my daughter and I left to stay at a different property after a worker at the property made a sexually suggestive gesture toward my (12 year old!) daughter. DO NOT stay here. The grounds are unacceptable at best and unsafe at worst. Anyone going to Punta Cana needs to know that this place does not represent the many other safe and beautiful resorts that exist out there. What is worse is that they didn't even refund us for the days that we stayed elsewhere (bc I prepaid---another pro tip is DO NOT PREPAY!). Never again. I hope others do not suffer by choosing this nightmare hotel. I'm a frequent ******* user but this experience gave me great pause as to whether positive reviews on the site are paid reviews subsidized by the hotels themselves. Proceed with great caution!!!

Great out-of-the-way but beautiful property. Not much competition for beach chairs. 3 *great* restaurants on property. Staff are delightful people, pleasant and helpful but few have English, so polish your Spanish skills. Note: Even though this is not an all-inclusive, it is surrounded by all- inclusive resorts, so the nearest off-property restaurant is a 45 minutes ($90 round trip) taxi drive. So effectively you’ll largely want to stay on-property. Rooms are well air-conditioned and nicely outfitted. Full kitchen and deck roof for star-gazing. Great concierge and alt food in addition to restaurants include pizza, ice cream, bakery, and fried chicken place. Staff drive you around in golf carts all day/night. ❤️