Reviews of Nickelodeon Hotels & Resorts Punta Cana by Karisma

I’ll admit, the negative reviews almost made me cancel my reservation at the Nickelodeon Hotel—but I’m so glad I didn’t! I encourage everyone to experience places for themselves rather than relying solely on other people’s experiences (bad reviews). Everyone has different expectations, and some can be more demanding than others. My family and I are pretty chill and laid-back, so even when a few things didn’t go exactly as planned, we were able to adjust easily and still have a great time. The overall experience was very positive—good food, super friendly staff, and great service throughout our stay. We had so much fun and made some amazing memories. Definitely worth the trip!

Service was horrible should’ve known before we arrived it would be a disaster tried calling resort to schedule pick up and drop off in advance to and from the airport no one answers and when you finally get someone on the phone they transfer you to so many other lines then hang up. I had specific directions in my booking for birthday cake and decorations our room had nothing. We couldn’t book the restaurant because it was full and it was no other option for us other than to go to the buffets each day. Teresa said she would accommodate us for the inconvenience well guess what she didn’t. This place is a joke. Concierge was the same we call for different problems they don’t answer when I walk over they still take hours to send service to our room for water issues and mini bar refilled. Front desk have attitude. Needs more staff and work on customer service skills.

There were spoons in the room, the buffet food is terrible, the food on the menu is the only good one.

The hotel is excellent for children, they have several activities in which they can have fun, they have a variety of foods, at dinner there are some restaurants that require reservations but have no additional cost, drinks and food are included in the reservation, they have an application in which you can see the activities that will take place during the day and thus plan what you want to do, the hotel is located in Uvero Alto, approximately 20 minutes from the hotel zone of Punta Cana. I booked through Trip and they resolved any questions I had, recommended

The food is terrible, the buffet is an inedible place, we had to speak to the manager to give us reservations at the a la carte restaurants where the service and food is very tasty.